Operations Assistant

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🕒 6 dias atrás

🌐 Filipinas, México, +2 outros países – Remoto

🇵🇭 Filipinas – Remoto 🇲🇽 México – Remoto 🇨🇴 Colômbia – Remoto 🇦🇷 Argentina – Remoto

⏰ Tempo Integral

🟢 Júnior

⚙️ Operações

🚫👨‍🎓 Sem graduação necessária

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Augo

SiteLinkedInTodas as Vagas

2 - 10 funcionários

🛍️ Comércio Eletrônico

🛒 Varejo

🔧 Hardware

eCommerce • Retail • Hardware

A Augo é uma varejista online que vende hardware de consumo e produtos relacionados à casa, oferecendo principalmente portas de tela e produtos para amarração de cargas, como cintas de catraca, cintas retráteis de catraca e alças de amarração macias. O site lista coleções de produtos, preços, tamanhos e especificações de resistência à ruptura, avaliações de clientes e recursos padrão de comércio eletrônico (carrinho, conta, newsletter, limite para frete grátis). A Augo parece focada em produtos físicos duráveis e robustos para uso doméstico e de transporte, e comercializa diretamente aos consumidores através de sua loja virtual.

Descrição

• Monitor Amazon listing health and flag Buy Box loss, suppressed listings, content violations, and low inventory alerts • Support Amazon listing updates, keyword research, and backend search terms • Respond to Amazon customer messages within 24 hours • Manage the customer email inbox and Amazon Q&A responses • Escalate complex customer issues and track recurring issues • Support Shopify product information, imagery, promotions, and updates • Maintain the TikTok Shop backend and coordinate updates across platforms • Keep pricing accurate and aligned across Amazon, Shopify, TikTok Shop, and other channels • Maintain pricing sheets in Google Sheets and roll out coordinated pricing changes • Edit images in Canva or Photoshop and prepare listing images to platform specifications • Support A+ content and promotional graphics • Research suppliers on Alibaba and 1688 • Build vendor comparison spreadsheets and coordinate sample tracking • Enter data into internal systems and compile weekly cross-platform reports • Perform ad-hoc analysis for department heads • Flag process improvements and help refine SOPs

🎯 Requisitos

• 1+ year direct hands-on Amazon Seller Central experience • Experience monitoring or managing e-commerce listings • Prior customer service background • Comfortable managing tasks from multiple stakeholders • Near-native written English (9+/10 self-rating) • Proficiency in Amazon Seller Central • Strong written customer service communication • Proficiency with Google Workspace, including Sheets, Docs, and Drive • Basic Canva or Photoshop skills • Detail-oriented, organized, and comfortable multitasking • Reliable time-zone overlap with US Eastern time, 3–4 hours per day minimum • Self-directed within clear priorities • Strong prioritization judgment • Proactive communication and early blocker escalation • Ability to handle pressure • Ownership of assigned work • Team-oriented and comfortable as a shared resource

🏖️ Benefícios

• Cross-functional exposure across Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, and cross-country work • Direct work with the founder and multiple department heads • Real feedback, real answers, and real ownership • Opportunity to grow into specialist tracks, team lead roles, or department support • Fully remote work • Work from wherever you’re most productive • Mission-driven work supporting families and adventurers