Patient Engagement Specialist – Central Team

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🕒 Novembro 12, 2025

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Author Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2023

💼 Consultoria

🛡️ Seguros

🏥 Saúde

💰 $115.000.000 Series A - Author Health em 2023-06

Consulting • Insurance • Healthcare

A Author Health é um fornecedor de serviços coordenados de saúde comportamental que oferece serviços de gerenciamento de assistência e saúde mental baseados em equipe para pessoas com necessidades complexas de saúde mental, incluindo demência, depressão e ansiedade severas, transtorno bipolar, TEPT, esquizofrenia e transtornos por uso de substâncias. Eles combinam psiquiatria virtual, enfermeiros especializados, assistentes sociais clínicos licenciados e gerentes de cuidado presenciais para integrar o cuidado clínico com serviços comunitários e parceiros de seguros (incluindo planos Medicare e Medicare Advantage), focando no cuidado integral da pessoa, compartilhamento de informações em conformidade com HIPAA e melhoria da qualidade de vida.

Descrição

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments • Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals • Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately • Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support • Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective • Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment

🎯 Requisitos

• 2+ years of experience in customer service/sales, with cold outreach experience preferred • 2+ years of experience in healthcare outreach, community engagement, or related fields • Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs • Experience in healthcare, social services, or mental health services, with an understanding of seniors’ needs and challenges • Proficiency in critical thinking, time management, and multitasking • Able to work independently and able to meet weekly outreach goal successfully • Basic proficiency in G-Suite, and video conferencing platforms • Excitement for working in an innovative, fast-paced startup environment • Adherence to HIPAA regulations and confidentiality • Strong tech proficiency and comfort using technology in daily work

🏖️ Benefícios

• Retirement savings plan (401k) Plan with up to 3.5% company match • Low cost comprehensive benefits package for employee and dependents (Medical/ Dental / Vision / STD / Life Insurance) • Generous paid vacation and sick leave • 9 paid holidays throughout the year with (2) additional flex holidays, 11 in total! • Performance-based bonuses • Employees may also be eligible for retention bonuses at 6 months and 1 year, with additional opportunities for pay growth based on performance and tenure.