Regional Service Manager

🕒 Março 31

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Autocar Parts LLC

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2010

🚗 Transporte

Transport

A Autocar Parts LLC é uma distribuidora de peças de reposição para caminhões pesados, estabelecida em 2010. A empresa se especializa na obtenção e distribuição de uma variedade de peças, como Peças de Equipamento Original (OEM), Equipamento Original (OE) e peças de reposição para caminhões pesados. A Autocar Parts visa ajudar os clientes a tomarem decisões informadas, fornecendo conhecimento excepcional e serviço em diferentes áreas e entregando peças de forma eficiente. Eles enfatizam a importância de escolher peças de qualidade para garantir a confiabilidade e durabilidade dos caminhões.

Descrição

• Responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work. • Assists customers and dealers with troubleshooting and repair of service-related problems. • Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region. • Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified. • Tracks, reports, and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team. • Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling. • Promote and ensure dealership has Autocar trained technicians to handle workload. • Develop and manage strong relationships at all levels of the customer’s organization and maintain customer confidence in the Autocar product. • Develops strong relationships with Regional Business Managers and National Account Sales in their region. • Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met. • Coordinates cost effective, self-managed travel schedules. • Other duties may be assigned.

🎯 Requisitos

• Bachelor's degree (B. A.) from four-year College or university; or three to five years related experience and/or training; or equivalent combination of education and experience. • Previous experience in the Heavy-Duty Truck industry is required, specific experience in the Refuse industry is preferred. • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. • Ability to apply concepts of basic algebra and geometry. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. • A thorough working knowledge of: MS Office AXIS (Team Center Engineering - IMAN, QAD, ADNET) preferred. • Class B - Commercial Driver License or ability to obtain is required. • Automotive Service Excellence (ASE) Certification or ability to obtain is required. • Cummins Certification is preferred. • Allison Certification is preferred. • Ability to Autocar Master Technician Certification.

🏖️ Benefícios

• Must be able to travel 75-100% of the time