After Sales Coach

🕒 Julho 15

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤑 Vendas

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AutoNation

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1996

🛡️ Seguros

📦 Logística

🚘 Automotivo

Insurance • Logistics • Automotive

A AutoNation é uma das principais varejistas automotivas dos Estados Unidos, oferecendo uma ampla gama de veículos, incluindo carros novos e usados, veículos elétricos e carros certificados seminovos. A empresa oferece financiamento de veículos, planos de proteção e soluções de seguros. Além disso, a AutoNation opera centros de serviço que oferecem manutenção e reparos, bem como centros de colisão. A empresa enfatiza a conveniência com recursos como agendamento online e opções de serviço móvel, e apoia causas de caridade, como a pesquisa do câncer.

Descrição

• Conduct on-site and virtual assessments of service-lane workflow; work directly with Service Managers and Parts Managers to improve results through enhanced process execution and effective action-plan development. • Develop and deliver instructor-led, virtual, and e-learning training curricula for service advisors, technicians, parts counter staff, and managers. • Assess associate performance through evaluations, role-plays, and simulations; provide constructive feedback to support continuous development. • Ensure alignment with manufacturer standards, certification programs, and incentive requirements. • Analyze store and market KPIs — including hours-per-RO, effective labor rate, parts gross profit %, CSI/SSI scores, and technician productivity to identify performance opportunities and measure training effectiveness. • Coach service managers and parts managers one-on-one on daily management routines, associate development, and performance accountability — helping them become stronger leaders, managers, and coaches. • Support the rollout and adoption of new technology platforms (e.g., digital MPI tools, online appointment scheduling, electronic parts catalogs) through change-management planning and end-user training. • Conduct process audits (e.g., service-write-up reviews) to ensure key operational procedures are followed; coach teams on corrective actions in real time. • Assign short videos on key topics depending on performance gaps. • Partner with Market leadership, L&D teams, and instructional designers to align training initiatives with business objectives. • Act as a subject-matter expert (SME) for training content design; conduct certifications and re-certifications for service and parts associates and managers. • Influence without authority — drive engagement and adoption of process improvements across the network.

🎯 Requisitos

• 5+ years of experience in automotive dealership fixed operations (service, parts, or body shop) in a management, training, or consulting capacity. • Demonstrated expertise with major DMS platforms (e.g., CDK Global, Reynolds & Reynolds, Tekion) and OEM service systems. • Proven track record of developing and delivering training programs — both in-person and virtual — that produced measurable KPI improvement. • Willingness to travel up to 50–75% to dealership locations; must reside in a market with company stores. • Certified Professional in Training Management (CPTM), ATD certification, or similar L&D credential is preferred. • Experience with digital retailing platforms and connected-vehicle service workflows.

🏖️ Benefícios

• Competitive compensation and 401k matching • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide