Service Delivery Manager

🕒 Abril 23

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Avertium

201 - 500 funcionários

🔒 Cibersegurança

🏢 Corporativo

Cybersecurity • Enterprise

A Avertium é uma empresa de cibersegurança que oferece soluções de segurança integradas e contextuais para empresas de todos os tamanhos. A Avertium ajuda as organizações a proteger seus ativos e gerenciar riscos oferecendo serviços como detecção e resposta a ameaças gerenciadas, gestão de superfície de ataque e gestão de conformidade. Sua abordagem, marcada por uma fusão de tecnologias proprietárias e líderes do mercado, garante um ambiente seguro para seus clientes. Parcerias com grandes empresas de tecnologia como Microsoft e SentinelOne permitem que a Avertium ofereça serviços de monitoramento 24 horas por dia, 7 dias por semana, e inteligência sobre ameaças, tornando o mundo um lugar mais seguro para mais de 1. 200 organizações em 15 setores.

Descrição

• handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers. • work directly as member of Avertium’s Cyber Fusion Center to oversee delivery of Avertium’s security services to an assigned portfolio of accounts. • Customer will look to you not only as their primary advocate but also the accountable person responsible that expectations are being met and obligations fulfilled.

🎯 Requisitos

• Possesses extensive knowledge of contemporary approaches to managing Threat Detection and Exposure Management operations. • Experience with extended detection and response (XDR) solutions; preferably Microsoft Defender or SentinelOne. • Exhibits superior influence and negotiation skills, particularly in crisis and conflict management situations. • Demonstrates the ability to understand and analyze issues or problems to formulate and implement corrective action plans. • Proactively and effectively manages risk on high to very high-risk projects. • Capable of developing and presenting high-impact messages to executive-level management. • Displays superior communication skills, both verbal and written, with the capability to represent Avertium at external customer and industry events. • Shows strong ability to lead and coordinate teams, including both global and virtual teams. • Exhibits strong negotiation skills within workgroups, customers, and Avertium management. • Customer- and relationship-focused, process-driven, metric-focused, results-oriented, organized, self-directed. • Ability to multi-task and find innovative solutions to problems. • **Preferred Skills:** • Ability to build & manage strong customer relationship at the executive level. • Capable of applying business management principles, financial concepts, and contractual knowledge to analyze business needs and develop strategic recommendations. • Utilizes appropriate knowledge and methodologies to resolve highly complex business issues with significant organizational impact. • Develops and consistently implements Quality and Continuous Improvement Plans. • Demonstrates solid project budgeting and forecasting skills. • Acquires and applies industry sector knowledge (e.g., finance, manufacturing) to benefit customer initiatives. • BA/BS in Business Administration, Finance, Computer Science, or an equivalent combination of education and/or experience. • One (1) to two (2) years of experience managing professional or managed services engagements in an Information security and cybersecurity industry setting. • Three (3) to Five (5) years of information security or cyber security experience. • Advanced proficiency in analytical, organizational, project management, interpersonal and communication skills (verbal and written).

🏖️ Benefícios

• competitive salaries • full benefits • unlimited paid time off • participation in 401(k) • opportunities for professional growth and development

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