Senior Renewal Operations Manager

🕒 Maio 5

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $121.018 - $181.525 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Avid

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1987

📱 Mídia

🤖 Inteligência Artificial

Media • Entertainment • Artificial Intelligence

A Avid é uma empresa que fornece ferramentas inovadoras e soluções de software para as indústrias de mídia, entretenimento e produção musical. Conhecida por produtos como Pro Tools e Media Composer, a Avid ajuda profissionais criativos a produzir conteúdo de áudio e vídeo de alta qualidade, desde música e filmes até notícias e apresentações ao vivo. A empresa integra tecnologia avançada, incluindo IA, para melhorar os fluxos de trabalho e a eficiência na criação de conteúdo. A Avid também enfatiza a ética em IA e colabora com grupos da indústria para promover o uso responsável na produção musical e midiática.

Descrição

• Build and maintain renewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewal forecasting and performance. • Serve as the operational owner of renewal data: define what gets captured, where, and how — and work cross-functionally to ensure high-volume renewal reporting is accurate, timely, and actionable. • Translate raw renewal data into clear narratives and insights that drive decisions at the leadership level. • Build and optimize a renewal pacing model for the down-market segment. • Establish clear leading indicators and early warning signals so leadership has forward-looking visibility, not just retrospective reporting. • Define best-practice renewal workflows for high-volume segments. • Ensure the right data is being captured in the right systems at every stage of the renewal lifecycle; audit current state and lead remediation where gaps exist. • Work with RevOps, Customer Ops, and IT to configure and optimize systems (CRM, partner portal, renewal orchestration tools) to support a recurring, automated renewal process for the down-market. • Define how the partner portal should surface, track, and action renewals — and work with the relevant teams to implement that vision. • Establish and manage a recurring renewal operations cadence.

🎯 Requisitos

• 6 + years in Revenue Operations, Sales Operations, or Renewal Operations in a global tech or SaaS company • Proven experience owning and building renewal operations for high-volume segments • Strong analytical skills with hands-on experience building renewal reporting and pacing models; able to turn raw CRM data into executive-ready insights and proficiency with Excel (Power Query, Pivot Tables, and advanced formulas like Index Match) • Experience with channel and partner-led renewal motions; familiarity with partner portals or partner management tools is strongly preferred • Proficiency in CRM platforms (Salesforce) to build reporting and manage updates; comfortable working with BI tools (Power BI, Tableau, Looker) to build and validate reporting; experience with CSP platform (Gainsight) a plus • Demonstrated ability to define and implement operational processes in environments where structure does not yet exist • Able to influence and drive alignment across cross-functional stakeholders • Highly proactive with a builder mindset — you identify the gap, propose the solution, and see it through.