Mission Engineer

🕒 Maio 15

❄️ Minnesota – Remoto

❄️ Minnesota – Remote

💵 $100.500 - $160.800 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👷🏻‍♀️ Engenheiro

🦅 Patrocina Visto H1B

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Axon

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1993

🔐 Segurança

🤖 Inteligência Artificial

📚 Educação

Security • Artificial Intelligence • Education

Com mais de 26 anos impulsionando a tecnologia, a Axon é dedicada a uma missão ousada e poderosa: Proteger Vidas e Tornar a Bala Obsoleta. A Axon é líder global em tecnologias conectadas para segurança pública. Defendemos a proteção da vida, a proteção da verdade, a transparência e a responsabilização.

Descrição

• Lead end-to-end lifecycle execution across deployment, adoption, optimization, and ongoing success for a strategic account • Support multi-product program delivery, helping align hardware, software, digital evidence, and integrated workflows • Serve as a primary point of accountability for customer-facing outcomes, partnering with internal teams (Engineering, Support, Product, PSO) • Provide onsite technical support and troubleshooting, helping coordinate resolution and root-cause analysis • Contribute to program governance, including roadmap execution, risk identification, stakeholder alignment, and progress tracking • Build and maintain strong relationships with command staff and agency leadership, supporting QBRs/EBRs and planning discussions • Drive adoption and value realization, helping ensure solutions are effectively integrated into agency workflows • Share customer insights and feedback with Product and Engineering to help inform improvements • Identify and support expansion opportunities, partnering with Sales on long-term account strategy • Track and support customer success metrics, including adoption, program health, CSAT, NPS, time-to-value, and issue resolution • Support Sales → Post-Sales onboarding and handoff, helping establish goals, success criteria, and alignment early • Maintain a consistent onsite presence (approximately 4 days/week) to stay connected to agency operations and needs

🎯 Requisitos

• Experience in customer-facing technical roles, program management, or complex deployment environments (typically 8+ years, but we encourage applicants with varied experience to apply) • Comfort working across technical and operational domains, including hardware, software, networking, or integrated systems • Strong communication skills, with the ability to engage with both technical teams and senior stakeholders • Experience supporting cross-functional programs or initiatives with multiple stakeholders • Interest in helping organizations adopt new technologies and improve workflows • A thoughtful, problem-solving mindset with the ability to navigate ambiguity and prioritize effectively • Ability to work independently while also collaborating closely with cross-functional teams • Commitment to delivering a strong customer experience and building trusted relationships • Ability to obtain and maintain CJIS compliance and adhere to security standards.

🏖️ Benefícios

• Competitive salary and 401(k) with employer match • Discretionary paid time off • Paid parental leave for all • Medical, dental, and vision plans • Fitness programs • Emotional and mental wellness support • Learning and development programs • And yes, we have snacks in our offices