Field Service Manager

🕒 Junho 11

🐊 Florida, New Jersey, +4 estados a mais – Remoto

🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $109.000 - $136.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Azenta Life Sciences

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🧬 Biotecnologia

🔬 Ciência

⚕️ Seguro de Saúde

💰 Post-IPO Equity em 2022-11

Biotechnology • Science • Healthcare Insurance

A Azenta Life Sciences é uma empresa dedicada a acelerar a descoberta, desenvolvimento e entrega de inovações em ciências da vida. Ao fornecer soluções incomparáveis de exploração e gestão de amostras, a Azenta capacita empresas de ciências da vida a trazerem inovações e terapias impactantes para o mercado com maior rapidez e precisão. Suas capacidades em genômica, armazenamento criogênico, automação e informática apoiam clientes no avanço do progresso científico. A Azenta valoriza seus funcionários, oferecendo benefícios abrangentes e promovendo o equilíbrio entre vida profissional e pessoal, enquanto fomenta um ambiente de trabalho diverso e inclusivo. Eles estão comprometidos em apoiar avanços científicos que fazem a diferença no mundo.

Descrição

• Manage the coordination of technical and administrative support activities including installation, repair, preventive maintenance, and engineering change upgrades to be performed at client sites • Ensure this through adequate reporting management and system maintenance, excellent communication with external customers and internal specialists as well as a keen sense for efficient processes and a fascination for technology • Key ownership and management of customer escalations • Enforce and promote a positive safety culture; Manage and drive safety compliance • Coordinate the planning, development, and implementation of repair, upgrades, and preventive maintenance procedures to maintain system operations • Provides input for team and FSE development plans • Build and maintain regular communication with cross functional teams to ensure customer service effectiveness • Assists in interviewing and hiring new Field Service Technicians and supports onboarding/offboarding process as needed • Maintain industry standard utilization percentage as measured in our existing Service System utilizing Salesforce for scheduling team • Support activities resulting in accurate and effective PM planning - Ensures company policies and procedures are followed by team members • Understand the key financial drivers and subsequent impact on the business • Demonstrates outstanding customer service through maintenance of high quality and integrity in the work environment • Review/Approve the team’s operating expenses and identifies spending trends and methods to optimize the budget/expense

🎯 Requisitos

• Experience is Salesforce.com is preferred • Must be proficient with MS office products and possess the ability to learn related sales or service software tool • Previous leadership experience especially within a field service team and/or remote employees • Knowledge of mechanical, electrical, electronic, pneumatic and hydraulic systems • Self-motivated individual that demonstrates a high level of autonomy and ability to resolve complex problems and strong decisioning making skills • Capable of creating an environment of support and accountability • Excellent communicator that works well with others and treats employees fairly with strong customer service orientation • Ability to interact and communicate effectively with technicians, support staff, and valued customers • The ability to work in a fast-paced environment and operate remotely from the main office with limited supervision

🏖️ Benefícios

• EOE M/F/Disabled/VET