Customer Success Manager, Ad Solutions

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🕒 Julho 26

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beehiiv

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

☁️ SaaS

📱 Mídia

🤝 B2B

SaaS • Media • B2B

beehiiv é uma plataforma SaaS que permite a criadores, editores e empresas construir, expandir e monetizar newsletters e sites de publicação com ferramentas sem código. Ela oferece um editor de newsletter, construtor de sites, automações com IA, ferramentas de crescimento (programas de referência, pop-ups, impulsionamentos), segmentação de público, análises, além de uma rede de anúncios integrada e recursos de monetização, como assinaturas pagas e patrocínios. A plataforma tem como alvo criadores individuais, marcas de mídia e empresas que buscam publicar conteúdo, engajar audiências e gerar receita a partir de suas newsletters e sites.

Descrição

• Own onboarding and campaign setup coordination for new advertisers • Serve as the primary point of contact for day-to-day advertiser communication • Carry a book of business and a personal revenue number tied to retention, renewals, and upsells • Develop account strategies tied to performance data, new product launches, and advertisers best positioned to scale spend • Identify upsell opportunities and grow your accounts predictably and efficiently • Monitor campaign performance daily and escalate issues to the Network Performance team as needed • Partner with Network Performance to build and implement advertiser-specific optimizations • Build reporting decks, insights, and proactive updates throughout each campaign • Lead end-of-flight reviews, present results, and tee up renewal conversations • Maintain accurate documentation and pipeline visibility to ensure seamless handoffs

🎯 Requisitos

• 3-5 years of Customer Success experience • Experience with advertiser onboarding, campaign setup, and coordination • Proven ability to manage advertiser relationships and deliver strong client outcomes • Experience building and managing a robust book of business, driving performance through operational rigor and sales acumen • Hands-on CRM experience, preferably HubSpot • Excellent communication, listening, writing, and time-management skills • Comfort working cross-functionally with sales, performance, and product teams • A track record of solving client issues quickly and thoughtfully • Strong organizational skills

🏖️ Benefícios

• Competitive salary • Stock options • Health, Dental, and Vision Insurance • 401(k) employer match • Unlimited PTO (mandatory 10 days per year minimum) • Annual in-person team offsite • Unlimited book budget • Monthly Wellness Days (every third Friday of the month)