Account Manager

🕒 Julho 2

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $90.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Belay Diagnostics

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2022

🏥 Saúde

🧬 Biotecnologia

🔬 Ciência

Healthcare • Biotechnology • Science

Belay Diagnostics é uma empresa de diagnósticos clínicos que desenvolve e oferece testes genômicos proprietários de biópsia líquida de líquido cefalorraquidiano (LCR) (Belay Summit, Belay Ascent, Belay Vantage) para ajudar os clínicos a detectar, classificar, monitorar e gerenciar malignidades primárias e metastáticas do sistema nervoso central. Seus ensaios fornecem alternativas validadas e minimamente invasivas à citologia, ressonância magnética e biópsia de tecido invasiva, entregando perfis genômicos para informar o diagnóstico, seleção de tratamento e monitoramento da doença. A empresa também oferece portais para clínicos e pacientes, orientações sobre manuseio de amostras e relatórios para apoiar o pedido de testes e a tomada de decisão clínica.

Descrição

• Partner closely with the territory BDE to develop and execute account-level strategies that drive Belay test volume growth at high-priority hospital and health system customers • Serve as the primary post-onboarding point of contact for strategically important accounts, owning the day-to-day relationship and ensuring a consistently exceptional customer experience • Build and maintain strong working relationships with laboratory leadership, lab directors, pathologists, clinical laboratory scientists, and support staff at target accounts • Collaborate with clinical care teams — including nursing, case management, and neuro-oncology coordinators — to ensure Belay testing is integrated into relevant care pathways and ordering workflows • Identify and address barriers to test utilization by working cross-functionally with Belay’s operations, lab, and market access teams to resolve issues quickly and effectively • Monitor account-level testing trends and proactively develop action plans to address volume gaps, underutilization, or workflow inefficiencies • Conduct regular business reviews with key stakeholders at priority accounts to communicate performance metrics, reinforce clinical value, and identify opportunities for growth • Work closely with Belay’s laboratory and operations teams to ensure specimen logistics, requisition processes, and result delivery are optimized for each account • Support the BDE in transitioning newly onboarded accounts by executing the hand-off checklist and assuming ownership of the ongoing customer relationship • Maintain accurate and complete documentation of all customer interactions, account intelligence, and action items in the Company’s CRM platform • Communicate relevant competitive intelligence, market dynamics, and customer feedback to the BDE and senior leadership on an ongoing basis • Actively contribute to the continuous improvement of Belay’s commercial and operational processes by surfacing insights gathered from customer interactions • Represent Belay Diagnostics at relevant local and regional professional events, tumor boards, and institutional meetings as appropriate • Operate with a high degree of responsiveness, urgency, and professionalism when addressing customer-facing issues or internal escalations • Be responsive and nimble when dealing with the demands of both internal and external customers and partners • Work products must be delivered in a timely and professional manner

🎯 Requisitos

• Bachelor’s degree with 3+ years of experience in laboratory diagnostics, oncology, or clinic-adjacent role within a hospital setting (e.g. RN, Lab Tech, Clinical Coordinator) • Relevant experience working within or selling into hospital laboratory, pathology, or clinical operations environments strongly preferred • Familiarity with laboratory workflows, specimen handling processes, and the operational dynamics of hospital-based laboratory departments • Experience interacting with laboratory personnel, including support staff and laboratory directors • Strong interpersonal and communication skills with a proven ability to build credibility and trust with clinical, laboratory, and administrative personnel • Ability to articulate the clinical and economic value of specialized laboratory testing to diverse audiences • Familiarity with CRM platforms, Microsoft Excel, and standard business applications • Demonstrated time management and organizational skills with the ability to manage multiple priorities simultaneously across a defined territory • Must be willing to travel overnight

🏖️ Benefícios

• Medical • Dental • Vision • Life • Long-Term Disability • 401(k) program