Knowledge Management Specialist

🕒 Julho 20

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $50.000 - $65.625 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

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BetMGM

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2018

💼 Consultoria

📣 Marketing

✈️ Turismo

💰 $25.100 Seed Round em 2022-10

Consulting • Marketing • Travel

A BetMGM é a parceira exclusiva de apostas esportivas da MGM Resorts em todo o território nacional, oferecendo experiências de jogos de cassino tanto online quanto físicas. Como líder em jogos de cassino online e pôquer, a BetMGM também colabora com marcas irmãs como Borgata Online e PartyCasino. A empresa está comprometida em promover um ambiente de trabalho inclusivo e enfatiza práticas de jogo responsável, garantindo um ambiente de jogos sustentável e agradável para seus clientes.

Descrição

• Serve as a critical strategic partner across Customer Care, Risk and Payments, and Fraud Operations. • Support a diverse set of specialized functions that are integral to operational success. • Drive clarity, efficiency, and scalability by defining process standards, ensuring compliance, managing knowledge systems, and enabling consistent communication across functions. • Assist in process definition, alignment, and optimization across Care, Risk and Payments Operations. • Serve as the process owner for multiple operational workflows, driving continuous improvement and consistency. • Make high-impact decisions regarding tooling needs, process rollout, and stakeholder alignment in cross-functional environments. • Map and maintain end-to-end workflows with full accountability for their design, governance, and accuracy. • Maintain and evolve a comprehensive knowledge base that supports real-time operations across multiple verticals. • Ensure the seamless flow of accurate, up-to-date, and actionable information through standard messaging, internal documentation, and communications tools. • Drive readiness for internal and external audits through meticulous documentation, real-time updates, and compliance tracking. • Partner with Strategy, Product, Tooling, Training and QA teams to influence roadmaps, test operational tools, and close the gap between process design and execution.

🎯 Requisitos

• 2+ years of experience in operations enablement, content strategy, process design, or internal communications—preferably within regulated industries (e.g., fintech, betting, healthcare, or financial services). • Proven experience managing documentation, workflows, or knowledge bases in high-volume, high-complexity environments. • Exceptional writing, editing, and content structuring skills. • Communications, Technical Writing, Information Management, or related field preferred. • Demonstrated ability to independently own projects from strategy through execution while managing shifting priorities. • Technologically adept, with experience in systems such as Zendesk, SharePoint, or WordPress; comfortable navigating tool integrations. • Analytical and detail-oriented mindset, capable of interpreting operational pain points and transforming them into scalable solutions. • Strong cross-functional communication and stakeholder management skills. • Bilingual in English and Spanish preferred.

🏖️ Benefícios

• Medical, Dental, Vision, Life, and Disability Insurance • 401(k) with company match • Pre-tax spending accounts including health care FSA and commuter savings • Flexible paid time off • Professional development reimbursement and ongoing skills training opportunities • Employee resource groups • Swag, ticket giveaways, and more!