Casino VIP Host

🕒 Junho 25

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Betr

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2022

🎮 Jogos

📱 Mídia

🎲 Jogos de Azar

Gaming • Media • Gambling

A Betr é uma empresa de jogos e mídia esportiva que oferece uma plataforma online de apostas esportivas e esportes de fantasia. Co-fundada pela estrela das mídias sociais Jake Paul e pelo co-fundador da Simplebet, Joey Levy, a Betr proporciona uma experiência de apostas focada em micro-apostas, permitindo que os usuários façam apostas em momentos individuais de um jogo. Com operações em vários estados dos EUA, a Betr oferece produtos como o Betr Picks para esportes de fantasia, que permite aos usuários ganhar prevendo estatísticas de desempenho dos jogadores. A empresa combina entretenimento e simplicidade em seu aplicativo de apostas esportivas, atendendo tanto apostadores experientes quanto iniciantes. A Betr também está expandindo sua plataforma para incluir um segmento de mídia voltado para a cobertura de esportes de combate.

Descrição

• Manage a Dedicated Player Book: Own the end-to-end relationship with a portfolio of VIPs, driving engagement and loyalty through personalized outreach (SMS, phone, email). • Bonus Oversight & Execution: Oversee the bonusing for your assigned players; ensuring we are rewarding the right behaviors, managing reinvestment rates effectively, and protecting company margins. • Strategic Product Advisory: Act as the "Voice of the Player" by advising the product team on which game providers, titles (e.g., high-limit tables, specific slots), and features are needed to improve the VIP experience. • Lifecycle & Strategy Collaboration: Partner with the Head of Retention to build and refine the VIP lifecycle, from initial "potting" and onboarding to long-term loyalty milestones. • Data-Driven Decision Making: Analyze player activity to ensure bonuses are aligned with "Theoretical Win" and actual play, rather than just reacting to player requests. • Gather & Translate Feedback: Systematically collect player insights regarding site UX/UI and competition, translating "player talk" into actionable feedback for the Retention and Product teams. • Monitor Player Health: Track activity drops and behavioral shifts to execute proactive reactivation strategies before churn occurs. • Compliance & Integrity: Ensure all interactions and player incentives adhere to regulatory standards and responsible gaming protocols.

🎯 Requisitos

• 1–3 years of experience in Casino Hosting, VIP Account Management, or luxury relationship management (Hospitality, Sales, or Premium Concierge). • Sharp Commercial Instincts: You understand that bonusing is an investment; you know when to be generous and when to hold the line to protect the P&L. • High EQ & Communication: You are a natural "people person" who can navigate high-pressure situations and maintain rapport with high-net-worth individuals. • Product Savvy: You have a genuine passion for Casino games and understand what makes a gaming experience "premium" versus "standard." • Proactive & Growth-Oriented: You don’t just wait for instructions; you identify gaps in our offering and suggest solutions to the Head of Retention. • Highly Organized: Comfort managing high-volume communication across multiple channels while keeping meticulous records in a CRM.

🏖️ Benefícios

• Equal employment opportunities (EEO) for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. • Encouragement for people from underrepresented backgrounds to apply.