Senior Manager – Care Transformation

🕒 Maio 29

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BetterHelp

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2013

👥 B2C

⚕️ Seguro de Saúde

🧘 Bem-estar

B2C • Healthcare Insurance • Wellness

BetterHelp é o maior serviço de terapia online do mundo, oferecendo uma plataforma onde indivíduos podem se conectar com terapeutas licenciados por meio de sessões de texto, chat, áudio ou vídeo. O serviço permite que os usuários encontrem facilmente um terapeuta que atenda às suas necessidades e preferências específicas, tornando o apoio à saúde mental acessível de qualquer lugar e a qualquer momento. Com uma rede de mais de 30. 000 profissionais licenciados, a BetterHelp busca melhorar o bem-estar mental atendendo a uma variedade de questões, como depressão, ansiedade, relacionamentos e traumas, garantindo o mesmo nível de profissionalismo da terapia tradicional em consultório.

Descrição

• Contribute to the design and evolution of BetterHelp’s care models, including workflows and AI-supported experiences. • Support strategic decision-making by identifying gaps, opportunities, and tradeoffs in the current care model. • Analyze clinical, product and operational data and synthesize findings into clear recommendations for stakeholders, practice management, influencing product, clinical, and business strategy. • Partner with the Data teams to design analyses and dashboards that support ongoing decision-making. • Collaborate with our Strategic Partnerships team to evaluate, pilot, and implement clinical care partnerships. • Translate partnership opportunities into clear clinical requirements, success metrics and operational plans. • Support end-to-end execution, including pilot design, rollout, performance tracking and iteration. • Ensure partnerships align with BetterHelp’s clinical standards, safety expectations, and long-term care model strategy. • Provide clinical input to guide model design, product development and user experience. • Partner with cross-functional teams to translate clinical requirements into scalable product features and experiences. • Contribute to research studies or internal evaluations. • Support Clinical Department initiatives, including office hours, newsletters, and other team programs as needed. • Represent BetterHelp externally at public events, webinars, presentations and/or conferences.

🎯 Requisitos

• Graduate degree (Masters or Doctorate) in counseling, psychology, or social work. • Clinical background in mental health (e.g., psychotherapy, telemedicine, digital mental health, or related care settings) • Experience in digital mental health with a strong understanding of the mental health technology landscape and available solutions. • Familiarity with AI capabilities and their applications across the mental health care journey. • Experience with data science applications in healthcare settings. • Ability to work with data (e.g., analyzing datasets, identifying patterns, and drawing conclusions) to support strategy and decision-making. • Strong communication skills with the ability to translate clinical expertise and strategy using data-driven methods into clear operational and product guidance. • Strong analytical and problem-solving skills; comfort operating in fast-paced, data-driven environments. • Experience collaborating with cross-functional teams. • Growth mindset, curiosity, and a passion for advancing mental health care through safe and innovative technologies.

🏖️ Benefícios

• Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program (including free therapy, employee wellness, and more) • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers