Senior Manager, Insurance Operations Systems

🕒 4 dias atrás

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BetterHelp

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2013

👥 B2C

⚕️ Seguro de Saúde

🧘 Bem-estar

B2C • Healthcare Insurance • Wellness

BetterHelp é o maior serviço de terapia online do mundo, oferecendo uma plataforma onde indivíduos podem se conectar com terapeutas licenciados por meio de sessões de texto, chat, áudio ou vídeo. O serviço permite que os usuários encontrem facilmente um terapeuta que atenda às suas necessidades e preferências específicas, tornando o apoio à saúde mental acessível de qualquer lugar e a qualquer momento. Com uma rede de mais de 30. 000 profissionais licenciados, a BetterHelp busca melhorar o bem-estar mental atendendo a uma variedade de questões, como depressão, ansiedade, relacionamentos e traumas, garantindo o mesmo nível de profissionalismo da terapia tradicional em consultório.

Descrição

• Oversee and enhance the credentialing and enrollment software system to meet NCQA standards, reporting requirements and cross-functional needs • Develop a deep understanding of system capabilities to improve efficiency, visibility, and operational effectiveness • Lead and drive initiatives aimed at improving end-to-end provider experience • Take a proactive, project-based approach to identifying organizational needs and building scalable workflows • Deeply understand the vendor and collaborative space regarding our current and potential future vendor solutions • Leverage AI via internal and vendor solutions to improve quality and efficiency of the processes • Develop reporting and insights by leveraging data from multiple systems (e.g., Verifiable, Internal tools, Looker, and Mode) • Analyze the process and operational data to identify trends, surface opportunities, and inform decision-making • Translate data into clear, actionable insights that drive continuous improvement, support people managers, and influence operations • Lead new vendor requests through the legal and security review process, ensuring satisfaction around regulation and compliance • Ensure that vendor teams are appropriately resourced and meeting the agreed terms of the stream of work and signed contracts • Act as liaison between third party product teams and internal product teams to ensure best coordination across systems • Identify opportunities for process improvement and implement scalable solutions that streamline internal coordination • Serve as a key representative of Insurance Operations Systems across internal stakeholders, ensuring visibility and alignment

🎯 Requisitos

• 6+ years of experience in healthcare operations and systems • Senior Manager-level experience with a track record of leading and developing systems setup and optimization • Strong skills in managing relationships with product teams, including external third party product teams • Strong operational mindset with experience building or improving processes and systems • Proven ability to work cross-functionally and influence stakeholders • Analytical thinker with experience using data and reporting to inform decisions • Preference for experience in large scale product migration

🏖️ Benefícios

• Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program (including free therapy, employee wellness, and more) • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers