CX Ops Manager

🕒 4 dias atrás

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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INNERGY

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2015

☁️ SaaS

🤝 B2B

💰 $44.000.000 Private Equity Round - Innergy em 2024-07

SaaS • B2B

<INNERGY> é uma plataforma SaaS em nuvem que fornece software ERP e CAD/CAM 3D integrado, adaptado para negócios de marcenaria sob medida e carpintaria arquitetônica. O software abrange estimativas, custos de trabalho, agendamento de produção, colaboração do design à instalação, benchmarking e educação para ajudar as lojas a gerenciar margens, aumentar o rendimento e expandir as operações. A INNERGY enfatiza fluxos de trabalho específicos do setor e suporte à implementação para clientes B2B no setor de marcenaria sob medida.

Descrição

• Build the RevOps roadmap and run the initiatives that move strategy forward, from OKR design to investment recommendations. • Own revenue forecasting across new business, renewals, and expansion. • Prioritize the system and process work that takes friction out of the buyer journey. • Build the models behind unit economics, LTV:CAC, payback periods, and the ROI of every GTM bet we make. • Track ARR, MRR, churn, net revenue retention (NRR), and expansion revenue. • Surface trends and anomalies before anyone asks. • Drive annual planning and QBRs with scenario modeling and board-ready analysis leadership actually uses. • Keep billing, subscription data in SaaSgrid, and the CRM aligned so revenue is reported accurately the first time. • Build the customer health scoring framework that flags risk and expansion opportunities early. • Define and track the onboarding metrics that matter: time-to-value, completion rates, early adoption signals. • Run the renewal operations calendar. • Own the HubSpot instance: pipeline configuration, custom properties, workflow automation, data governance. • Manage the integrations to SaaSgrid, ZoomInfo, BI tools, and finance systems so we operate on one source of truth. • Build the dashboards and reports Sales, Marketing, and CS leadership rely on daily. • Track attainment across Sales and CS, and bring leadership concrete recommendations on how to scale what's working. • Run experiments. Inform marketing investments. Lead market intelligence work. Measure cross-functional projects with Sales, Marketing, Product, Engineering, and BD so we know what's actually moving the number.

🎯 Requisitos

• 5 to 8+ years in Revenue Operations, Sales Operations, or Finance inside a SaaS B2B company. • Real fluency in financial operations: ARR/MRR reporting, churn analysis, renewal forecasting, unit economics modeling. • Hands-on customer success ops experience: health scoring, onboarding metrics, renewal workflows, playbook execution. • Deep HubSpot expertise across pipeline configuration, custom objects, workflow automation, reporting, and integrations. HubSpot certifications are a strong plus. • Strong analytical and modeling chops. Advanced Excel or Google Sheets is the floor. SQL is preferred. BI tool experience (Tableau, Looker, or equivalent) is strongly preferred. • Experience with SaaSgrid or a comparable subscription management and revenue intelligence platform. • A track record of partnering closely with Sales, Marketing, CS, Product, and Finance leadership. • Nice to Have High-growth SaaS startup or scale-up experience (Series A through C).

🏖️ Benefícios

• All your information will be kept confidential according to EEO guidelines. • Accessibility & Work Environment: INNERGY is committed to fostering an inclusive and accessible workplace. We support reasonable adjustments for individuals with disabilities in accordance with applicable laws. If you require any accommodations during the recruitment process or in your role, please let us know. • We prioritize employee wellbeing, flexibility, and a safe, supportive work environment across all regions. • Equal Opportunity Employer: INNERGY is an Equal Opportunity Employer that values diversity at every level of the organization. We are committed to creating a workplace free from discrimination and harassment. All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.