Senior Solutions Architect

🕒 Outubro 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $170.000 - $200.000 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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BigPanda

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2012

🤖 Inteligência Artificial

🏢 Corporativo

☁️ SaaS

💰 $20.000.000 Series E em 2022-08

Artificial Intelligence • Enterprise • SaaS

A BigPanda é uma empresa especializada em operações de TI e gerenciamento de incidentes com tecnologia de IA. Sua plataforma ajuda as organizações a aumentar a eficiência operacional e a confiabilidade dos serviços, automatizando workflows de gerenciamento de incidentes e transformando dados de TI em insights acionáveis. As soluções da BigPanda foram desenvolvidas para reduzir o excesso de alertas, aumentar a velocidade e a produtividade das equipes de operações de TI e melhorar a disponibilidade dos serviços. Com integrações com ferramentas como o ServiceNow, a BigPanda oferece um dashboard unificado de analytics para apoiar a colaboração orientada por dados e a consciência situacional. Empresas globais confiam na BigPanda para otimizar as operações de TI e o gerenciamento de incidentes, transformando processos manuais por meio de automação e tecnologias avançadas de IA.

Descrição

• Own customer engagements from discovery through implementation, adoption, and go-live • Design and implement BigPanda solutions across workflows, integrations, data design, and production rollouts • Partner with customer technical stakeholders to translate requirements into solution designs and technical roadmaps • Build integrations, transforms, tooling, scripts, and automations required for implementations • Troubleshoot implementation risks and resolve complex customer requirements • Escalate architecture decisions when additional review is needed • Contribute to reusable playbooks, best practices, and architecture patterns • Mentor newer Solutions Architects • Deliver first production go-live within the first 90 days • Own a portfolio of engagements end to end within six months • Build a weekly-use playbook, pattern, integration, or tool within one year • Serve as a trusted technical advisor helping enterprise customers implement BigPanda and modernize incident management and service operations

🎯 Requisitos

• 5+ years of experience in post-sales technical architecture, consulting, or professional services roles • Strong knowledge of monitoring, observability, ITSM, and incident response platforms • Knowledge of event and alert schemas, tag and CI modeling, query languages, and API-level integration • Experience delivering enterprise implementations across multiple stakeholder groups • Ability to write and ship code using Python, Node.js, or similar • Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments • Ability to work effectively with customer stakeholders and connect technical decisions to business outcomes • Strong consultative communication skills across technical and non-technical audiences • Interest in improving team practices through mentoring, reusable assets, or process development • Experience using AI coding and agent tools such as Claude, Cursor, ChatGPT, or Copilot • Experience building something with AI coding or agent tools • Must be able to work in the USA across Pacific, Mountain, Central, and Eastern time zones • Visa sponsorship is not available for this position

🏖️ Benefícios

• Competitive equity • Remote-first environment • Unlimited PTO • Twelve (12) paid holidays throughout the year • Comprehensive health benefits • #PandaParent support: Financial assistance for fertility, adoption, and surrogacy expenses • Up to eighteen (18) weeks of fully paid leave for birthing parents • Up to twelve (12) weeks for non-birthing parents • Financial planning services • Employee learning & development budget • Values-based recognition (quarterly and annually) • Social community & ERG programs • Dog friendly office • Lunches provided in office • Flexible work environment • Work-from-home stipend to support remote work arrangements • Values-based culture • Competitive cash compensation • Supportive, collaborative, and innovative environment • Career development focus • Annual compensation review cycle

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