EMR Success Manager

Vaga não está no LinkedIn

🕒 Março 4

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $179.521 - $200.641 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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BillionToOne

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2015

🏥 Saúde

🧬 Biotecnologia

⚕️ Seguro de Saúde

💰 $35.000.000 Debt Financing em 2022-12

Healthcare • Biotechnology • Healthcare Insurance

A BillionToOne é uma empresa líder em diagnósticos moleculares dedicada a avançar na detecção de doenças a nível molecular. Sua tecnologia proprietária, conhecida como Quantitative Counting Templates (QCTs™), permite a detecção e medição de pequenos fragmentos de DNA em resolução de par de bases único. Esta tecnologia é um avanço em triagem pré-natal e oncologia, possibilitando uma avaliação de risco precisa para condições genéticas fetais e monitoramento da eficácia da terapia do câncer. O UNITY Screen™ da BillionToOne avalia riscos fetais usando amostras de sangue materno, tornando os testes pré-natais mais eficientes. A empresa está comprometida em melhorar os cuidados de saúde, tornando os testes moleculares mais precisos e acessíveis, evidenciado por seu reconhecimento como a Empresa de Diagnóstico do Ano e conquistas significativas de financiamento.

Descrição

• Lead and develop the EMR Success team • Manage, coach, and develop EMR Integration Specialists responsible for successful implementations and ongoing client support, proactively identifying and breaking through customer and internal barriers to drive customer success. • Create clear operating rhythms (intake, prioritization, escalation, customer communications, post-mortems) and ensure consistent execution across the team, delivering best-in-class field and clinic-level support. • Drive customer success for EMR integrations • Ensure customers are successfully implemented and supported across the full integration lifecycle, including implementation planning and cross-functional coordination. • Oversee key activities such as workflow assessment, roll-out planning, training/change management, go-live support, and post go-live planning. • Ensure the team provides end-user training and maintains high customer satisfaction. • Be the technical point for triage + escalation (Software Product Manager mindset) • Lead triage of integration issues and changes; ensure ownership, urgency, and clear resolution paths. • Partner with internal technical teams to “navigate and champion IT project requests,” unblock dependencies, and drive timely resolution. • Develop clear and documented playbooks for the team to follow. • Build scalable processes and improve the system • Develop and continuously improve documented, scalable processes for implementation and ongoing EMR support, optimizing solution offerings and implementation workflows. • Build metrics and reporting around customer health, backlog, SLA performance, go-live readiness, and recurring issue themes. • Partner cross-functionally • Serve as a liaison across Sales and external stakeholders to improve onboarding, closing of EMR integrations and customer experience both for our customers and the sales team. • Ensure the team effectively educates internal and external partners on EMR integration processes and best practices.

🎯 Requisitos

• 5+ years of experience in EMR integrations, interoperability, healthcare IT, lab systems, or related domains. • 3+ years leading teams and scaling cross-functional programs (people leadership + program ownership). • Experience leading a customer-facing technical/support team (people management + performance management). • Strong healthcare integration/program delivery background (EMR implementations, portals, or similar), aligned with end-to-end EMR integration work. • Proven project/program management experience managing timelines, customers, and schedules. • Ability to work cross-functionally and manage stakeholder expectations internally and externally. • Strong technical aptitude and comfort driving issue triage in ambiguous situations. • Willingness to travel (up to ~50% depending on customer needs). • Experience partnering with Engineering/Product teams on integration tooling, automation, monitoring, and scalability improvements. • Strong understanding of privacy/security requirements in healthcare (HIPAA; preferred familiarity with SOC 2 and audit-ready processes). • Bachelor’s degree in Health Informatics, Information Systems, Engineering, or related field preferred (Master’s a plus).

🏖️ Benefícios

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients • Open, transparent culture that includes weekly Town Hall meetings • The ability to indirectly or directly change the lives of hundreds of thousand patients • Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80% • Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%) • Supplemental fertility benefits coverage • Retirement savings program including a 4% Company match • Increase paid time off with increased tenure • Latest and greatest hardware (laptop, lab equipment, facilities)