Patient Billing Associate

🕒 Maio 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $53.592 - $115.300 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📊 Especialista em Faturamento

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BillionToOne

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2015

🧬 Biotecnologia

⚕️ Seguro de Saúde

🔬 Ciência

💰 $35.000.000 Debt Financing em 2022-12

Biotechnology • Healthcare Insurance • Science

A BillionToOne é uma empresa líder em diagnósticos moleculares dedicada a avançar na detecção de doenças a nível molecular. Sua tecnologia proprietária, conhecida como Quantitative Counting Templates (QCTs™), permite a detecção e medição de pequenos fragmentos de DNA em resolução de par de bases único. Esta tecnologia é um avanço em triagem pré-natal e oncologia, possibilitando uma avaliação de risco precisa para condições genéticas fetais e monitoramento da eficácia da terapia do câncer. O UNITY Screen™ da BillionToOne avalia riscos fetais usando amostras de sangue materno, tornando os testes pré-natais mais eficientes. A empresa está comprometida em melhorar os cuidados de saúde, tornando os testes moleculares mais precisos e acessíveis, evidenciado por seu reconhecimento como a Empresa de Diagnóstico do Ano e conquistas significativas de financiamento.

Descrição

• Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention • Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries from customers (physician offices), field sales representatives, and existing or potential patients • Handle a variety of inquiries, including questions about our technology, products, and services, costs, billing, and insurance coverage • Keep precise and clear documentation of all communications and follow-up activities • Contact patients through outbound calling and SMS to explain potential costs and address billing concerns • Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement • Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence until resolved • Handle 20-30 inbound calls and 40-50 outbound calls per day

🎯 Requisitos

• 2+ years of prior client-facing experience • Inside Sales / Customer Service background in a fast paced, high-volume environment strongly preferred • Experience using Salesforce • Advanced organizational skills with the ability to handle multiple assignments • Fast learner with the ability to navigate complex workflows and technology • Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences • Speaking fluently in Spanish (Nice-to-Have)

🏖️ Benefícios

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients • Open, transparent culture that includes weekly Town Hall meetings • The ability to indirectly or directly change the lives of hundreds of thousand patients • Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80% • Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%) • Supplemental fertility benefits coverage • Retirement savings program including a 4% Company match • Increase paid time off with increased tenure • Latest and greatest hardware (laptop, lab equipment, facilities)