Field Membership Specialist

🕒 5 dias atrás

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $69.000 - $91.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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BJ's Wholesale Club

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1984

🛒 Varejo

👥 B2C

Retail • B2C

BJ's Wholesale Club é uma rede de varejo exclusiva para membros, focada em oferecer um valor inigualável e um serviço excepcional aos seus membros. A empresa enfatiza uma cultura que apoia a inclusão e o crescimento profissional, oferecendo vagas em operações de clube, centros de distribuição, ambientes corporativos e departamentos específicos, como BJ's Optical. O BJ's Wholesale Club é conhecido por oferecer descontos consideráveis e uma ampla gama de produtos, visando agregar valor às experiências de compras de seus membros.

Descrição

• Deliver dedicated, targeted, and expert membership support for assigned regions and clubs • Launch and guide in-club implementation of Membership priorities and initiatives, including acquisition, retention, loyalty, and experience • Support the RDO in the daily focus, communication, and execution of membership priorities • Guide and prioritize execution of standard membership programs, pivoting when required by business needs • Champion optimum Membership Experience and drive MSAT/VOM results • Direct, track, measure, coach, and drive membership metrics at club and regional levels • Share ownership and accountability with operations for regional membership results • Communicate key Membership topics, including results and promotions, across all levels • Provide club leadership and teams with education, training, and coaching for membership performance and member experience • Deliver “Train the Trainer” support for membership initiatives • Support identification and selection of talent for the FEM role • Use reporting tools to assess strengths and opportunities and target efforts • Assess execution and results and implement improvement plans • Complete special projects, including new club support and stretch assignments • Travel and overnight stays as required • Perform other duties as assigned

🎯 Requisitos

• Demonstrated leadership capabilities, including team member engagement, cross-functional team supervision, training, coaching, and communicating results • Ability to own and deliver strategic initiatives and objectives • Experience gathering and analyzing data to guide decisions and improve performance • Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint • Commitment to outstanding service for all Members • Open availability required • Previous loyalty, retail sales, and/or training experience preferred • Multi-unit experience is a plus • Ability to travel and stay overnight as required • Ability to move frequently on hard surfaces and perform bending, handling, pulling, reaching, and stooping • Ability to lift and move heavy and/or awkward objects over 30 pounds with assistance

🏖️ Benefícios

• Weekly Pay • Complimentary The Club Card Membership • Free Supplemental Membership for someone in the household • Vacation, personal, sick days, holidays, bereavement, and jury duty leave • Three medical plans • Optional dental and vision benefits • Health Savings Account (HSA) • Flexible spending account options • 401(k) Retirement Savings Plan with company match • Employee Stock Purchase Plan with BJ’s common stock available at a 15% discount