B2C Account Manager

🕒 Julho 8

⛰️ Colorado, Illinois, +3 estados a mais – Remoto

⛰️ Colorado – Remote 🌽 Illinois – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $60.000 - $80.000 / ano

⏰ Tempo Integral

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🟡 Pleno

💰 Gerente de Contas

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Black Spectacles

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2010

📚 Educação

🛍️ Comércio Eletrônico

☁️ SaaS

Education • eCommerce • SaaS

A Black Spectacles é uma empresa que oferece materiais de estudo abrangentes e recursos para indivíduos que estão se preparando para o Exame de Registro de Arquitetos (ARE) 5. 0. Suas ofertas incluem cartões de memória, exames práticos, questionários, vídeos, workshops virtuais e uma comunidade para os candidatos ao ARE. A Black Spectacles garante sucesso na primeira tentativa, prometendo pagar por novas provas, se necessário. Eles oferecem vários níveis de assinatura adaptados a diferentes necessidades e preferências de estudo, garantindo acessibilidade a todas as seis divisões do ARE 5. 0. A empresa se orgulha de ser uma fonte confiável para preparação do ARE, com uma taxa de sucesso relatada maior que a média nacional. Além dos materiais de estudo, a Black Spectacles promove uma comunidade de apoio onde os membros podem interagir e trocar conselhos. Eles são reconhecidos como o primeiro fornecedor de preparação para testes ARE aprovado pelo NCARB.

Descrição

• Own outbound and inbound engagement with Black Spectacles' B2C subscriber base, with a primary focus on upselling existing customers into the expert tier • Convert inbound prospects who reach out through customer service channels asking which subscription tier to choose • Manage cancellation save conversations and build out our engagement pipeline for subscribers who pause their membership • Handle a limited volume of customer service tickets (approximately 10% of the role) that are not resolved through the AI support tool • Partner with sales and engineering to help structure and clean up B2C customer data inside HubSpot, building the infrastructure needed to operate this book as a true sales pipeline • Track engagement and account health metrics to inform outreach priorities and surface at risk subscribers • Contribute ideas, processes, and playbooks that shape this role into a scalable function • Maintain accurate records inside HubSpot CRM • Operate with a high level of professionalism, ownership, and follow through across every customer interaction

🎯 Requisitos

• Bachelor's degree • 2 to 4+ years of account management experience with a sales component • Demonstrated ability to upsell, cross sell, or grow existing accounts • Strong written and verbal communication with a relationship first approach • Self-starter who is comfortable operating without a polished playbook or fully built CRM on day one • Excellent organizational skills and the ability to manage a high volume of accounts independently • HubSpot experience preferred; Intercom and Stripe experience a plus • Comfortable in a fully remote, high accountability environment • High integrity, coachability, and a genuine interest in helping customers succeed

🏖️ Benefícios

• Work From Home: Enjoy the flexibility of working remotely year-round. • Comprehensive Benefits: Starting day one, access to BCBS Health, Dental, Vision, Disability, and Life Insurance coverage. • Savings & Retirement Plans: FSAs, HSAs, and a 401(k) plan with company match up to 4%. • Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave. • Referral Program: Earn rewards by referring top talent to our team. • Team Building: Enjoy semi-annual team gatherings and events that foster collaboration and camaraderie.