Director of Commercial Operations

🕒 Agosto 4

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

👻 Score fantasma 12%

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Bloomlife Inc

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

🤖 Inteligência Artificial

💰 Series A em 2020-06

Healthcare • Healthcare Insurance • Artificial Intelligence

A Bloomlife Inc. é uma empresa de tecnologia em saúde focada em melhorar a saúde materna e fetal por meio de soluções inovadoras de cuidado conectado. Eles fornecem sistemas de monitoramento remoto de pacientes, aprovados pela FDA, para avaliar a saúde materna e fetal em casa, utilizando dispositivos conectados e ferramentas de triagem de saúde digital. A Bloomlife visa abordar a crise de saúde materna, permitindo que provedores de saúde detectem facilmente os riscos maternos e fetais, otimizando, assim, o tratamento para pacientes de alto risco. Sua plataforma abrangente substitui consultas presenciais tradicionais e processos manuais, permitindo uma melhor supervisão clínica e melhores resultados de saúde. Ao integrar o monitoramento remoto de pacientes e a análise de dados aos fluxos de trabalho de saúde existentes, a Bloomlife aumenta a capacidade dos provedores de saúde, reduz o esgotamento da equipe clínica e melhora a qualidade do atendimento, ao mesmo tempo que potencialmente aumenta a receita por meio de novos serviços cobrados. Suas soluções dão autonomia às mães e conectam as equipes de cuidados para uma supervisão em tempo real, sem visitas hospitalares desnecessárias. A empresa opera em São Francisco, CA, e Liège, Bélgica.

Descrição

• Design, implement, maintain, and scale operational processes across sales, marketing, customer success, commercial operations, and clinical implementation functions • Establish frameworks, processes, KPIs, and operating rhythms for sustainable growth • Identify operational inefficiencies and design solutions to improve team velocity, customer experience, and business outcomes • Build infrastructure for rapid scaling while maintaining quality and compliance in a regulated healthcare environment • Support the Chief Commercial Officer with ad-hoc projects • Build and implement playbooks, processes, and enablement tools for customer-facing teams • Own pipeline funnel management and new clinic rollout prioritization, including lead tracking, stage movement, implementation sequencing, onboarding, and account management • Optimize and maintain the CRM, automation, AI-assisted task capture, assignment, summaries, analysis, and reporting • Oversee logistics for remote monitoring device kits, clinic inventory, refill triggers, clinic contacts, and weekly logistics meetings • Develop monthly clinic dashboards and performance reports with the CCO • Prepare and deliver clinic Quarterly Business Reviews • Manage Clinic Monthly Claims Summary reviews, distribution, and invoice and billing inquiries • Maintain reimbursement landscape data across Medicaid and commercial insurers, including CPT/billing codes, payer requirements, and geographic coverage • Analyze clinic financial and reimbursement reports and documentation gaps; prepare client guidance and reimbursement compliance training materials • Establish account health scorecards, engagement cadences, and proactive support systems • Collaborate on Key Account Management plans supporting clinic clinical, operational, and financial viability • Design Voice of Customer programs and translate feedback into product and service improvements • Collaborate on customer complaint assessment and resolution with Regulatory, Product, and Software teams • Serve as a strategic thought partner to executive leadership on priorities, resource allocation, and organizational design • Lead special projects and strategic initiatives related to growth, investor relations, and market expansion • Prepare executive updates, board materials, and investor updates

🎯 Requisitos

• 6–8+ years of progressive operations leadership, customer success, or commercial operations experience, including significant early-stage or high-growth startup experience • Proven track record building and scaling processes from 0 to 100 in ambiguous, resource-constrained settings • Healthcare, health tech, or life sciences experience strongly preferred, particularly FDA, HIPAA, or clinical operations experience • Cross-functional leadership coordinating Customer Service, Sales, Product, Engineering, Marketing, and Clinical functions • Customer success and relationship management expertise in B2B and/or DTC contexts, with ability to drive retention, expansion, and satisfaction • Project management experience handling complex, multi-stakeholder initiatives with competing priorities and tight timelines • Experience optimizing and using CRM platforms, building reporting systems, defining KPIs, and using analytics for strategic decisions • Comfortable with technology and AI tools; strong analytical, communication, and presentation skills • Familiarity with HubSpot, Intercom, Jira, Asana, Coda, Notion, Metabase, Looker, Tableau, Claude Code, workflow automation tools, Microsoft Suite, Google Workspace, Slack, and EMR systems • Nice to have: commercial experience in women’s health/OBGYN, C-suite operational support, remote patient monitoring, telehealth, connected medical devices, EMR integrations, HIPAA, SOC 2, reimbursement operations, and payer landscapes

🏖️ Benefícios

• Competitive market salary + stock options grant • Medical, dental, and vision with a range of coverage and copay options, 100% for employees and 50% for dependents • Unlimited PTO + Sick days • 401(k) retirement plan • Parental leave: Maternity - 3 months full time off or up to 6 months with partial work after 2 months; Paternity - 1 month full time off or up to 3 months with partial work • 100% reimbursement for work-related conferences, classes, books • Remote work