Regional Learning Manager, Learning Operations

🕒 Julho 31

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

⚙️ Operações

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hims & hers

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

🏥 Saúde

💼 Consultoria

📣 Marketing

Healthcare • Consulting • Marketing

A Hims & Hers é uma plataforma de saúde 100% online que fornece atendimento personalizado e consultas para saúde sexual, crescimento capilar, perda de peso, cuidados com a pele e saúde mental. Com mais de 2 milhões de assinantes, a Hims & Hers conecta pacientes a profissionais de saúde licenciados, oferecendo medicamentos prescritos e suporte contínuo entregues diretamente em suas casas. A plataforma tem como objetivo tornar o atendimento médico acessível, econômico e discreto, garantindo que os usuários possam gerenciar seu tratamento convenientemente através de um aplicativo.

Descrição

• Develop and implement learning strategies aligned to business objectives across Dispense & Fulfillment, Compounding, and Diagnostics operations, reporting progress to the Director of Learning. • Lead, mentor, and develop a team of learning professionals, fostering a culture of quality, continuous improvement, and accountability. • Ensure all training programs comply with relevant regulatory requirements including FDA, state boards of pharmacy, and applicable USP standards — partnering with Quality, Regulatory Compliance, and Pharmacy SMEs to translate compliance requirements into effective training. • Partner with senior leadership, Quality, Regulatory Compliance, and Operations to identify skill gaps and develop targeted learning solutions. • Oversee the design and delivery of blended learning programs that drive operational performance, compliance, and safety outcomes. • Lead continuous improvement initiatives including learning kaizens, new program design and launch, and LMS projects that enhance training quality and consistency across the network. • Support the development and delivery of leadership and professional development programs that build capability and grow talent. • Develop and track KPIs to measure learning effectiveness and business impact, reporting outcomes to senior leadership. • Manage learning budgets and resource allocation to maximize impact and demonstrate ROI. • Travel to sites as needed to support network priorities, program launches, and continuous improvement initiatives.

🎯 Requisitos

• Bachelor’s degree required; Master’s degree in Learning & Development, Organizational Development, Business Administration, or related field preferred. • Active CPhT (Certified Pharmacy Technician) certification required. • 10+ years of progressive experience in learning and development, with at least 3+ years in a leadership role managing teams across multiple locations. • Proven experience developing and implementing learning strategies that drive measurable business results in regulated environments. • Experience leading learning initiatives in pharmaceutical, healthcare, or distribution/fulfillment operations. • Demonstrated understanding of FDA regulations, cGMP requirements, and USP standards as they relate to training and competency assessment. • Strong business acumen with the ability to align learning initiatives to operational priorities and demonstrate ROI. • Demonstrated change management, stakeholder management, and project management capabilities with the ability to manage multiple complex initiatives simultaneously. • Superior communication skills with the ability to influence at all levels of the organization. • Preferred: • Experience in 503a or 503b compounding pharmacy environments, including sterile compounding and aseptic technique training. • Knowledge of USP <797>, <795>, and <800> standards and associated training requirements. • Experience leading learning initiatives during periods of rapid growth, new facility launches, or organizational change. • Proficiency with enterprise LMS platforms. • Background in process improvement methodologies such as Lean or Six Sigma. • Proficiency with program and project management tools such as Asana, Google Suite, or similar platforms to manage complex, multi-workstream initiatives. • Experience designing and delivering leadership development programs.

🏖️ Benefícios

• Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • 401k benefits with employer matching contribution • Offsite team retreats