Client Operations Lead

🕒 Julho 31

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $110.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Terra

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📣 Marketing

Consulting • Marketing • Design

A Terra é uma empresa de serviços versátil que ajuda equipes ocupadas a alcançar seus objetivos por meio de uma ampla gama de serviços de marketing digital, design e estratégia. Eles se especializam em várias áreas, como estratégia de comunicação global e marketing de conteúdo para grandes clientes, como o Airbnb, branding e desenvolvimento web para relatórios notáveis, como o Relatório de Desenvolvimento Humano das Nações Unidas, e estratégia digital para clientes B2B, como a Healthline Media. A Terra se orgulha de fornecer serviços de marketing abrangentes, incluindo marketing de performance, design gráfico e liderança intelectual. Reconhecida por seu trabalho notável em mídia digital e design web, a Terra recebeu inúmeros prêmios, incluindo o prêmio de melhor relatório anual em 2023 e múltiplos prêmios de 'Site do Dia'. Eles são membros do Forbes Business Council desde 2018, refletindo sua influência e inovação no setor.

Descrição

• Own the successful delivery of projects across your book of accounts, from kickoff through completion • Build strong, trust-based relationships with clients and act as a strategic partner in helping them achieve their goals • Proactively surface opportunities, risks, or gaps to clients before they become problems, acting as a calm, solutions-oriented voice in complex moments • Lead cross-functional teams spanning strategy, content, design, paid media, and web development — ensuring clarity, alignment, and accountability at every step • Be an advocate for both the client and the team, balancing empathy with accountability to drive healthy, long-term relationships • Create and maintain structured project plans, timelines, and trackers that help everyone stay focused and informed • Lead recurring client meetings with clarity and confidence, keeping communication proactive and expectations realistic • Ensure on-time delivery of all work — and when timelines shift, reset expectations thoughtfully with both clients and internal teams • Gather client inputs, approvals, and feedback efficiently, minimizing blockers and keeping momentum up • Communicate actively and transparently with internal teams and clients in real time (primarily via Slack and Zoom) • Review deliverables for accuracy, alignment with objectives, and overall quality before they reach the client • Track project goals and ensure measurable progress toward client outcomes and overall success

🎯 Requisitos

• You have at least 4 years of experience in a fast-paced agency environment, where you’ve led cross-functional project teams and managed client communications end to end. • A highly organized, client-focused project leader with a track record of delivering complex digital marketing and web projects • Skilled at managing deadlines, dependencies, and shifting priorities without letting anything fall through the cracks • A clear and confident communicator who knows how to build trust and drive alignment across clients and teams • Comfortable leading client conversations, asking thoughtful questions, and translating abstract goals into actionable plans • Proactive, resourceful, and unafraid to dive into the details — whether that means unblocking a teammate or troubleshooting a delivery risk • Flexible and fast-moving, able to switch contexts easily while maintaining focus and clarity • Experienced with project management tools like ClickUp, Asana, or Airtable, and skilled at maintaining, scaling, and improving systems that keep projects and teams aligned • Primarily based in Pacific Time hours (8:00am–5:00pm PT), with the flexibility to meet with clients and collaborate with our international team when needed

🏖️ Benefícios

• In addition to 11 observed holidays, salaried team members have unlimited paid time off, with an additional 4 mental wellness days per year • 100% company funded health insurance, with dental and vision options • Paid parental leave • 401(k) plan to help save for your future • Permanent remote work option • Summer Fridays (office closes at 3:00 PM) and Fall/Winter/Spring Fridays (office closes at 5:00 PM) • Monthly wellness stipend and quarterly employee appreciation gift • One-time reimbursement for work from home equipment • Monthly team bonding sessions • Pre-tax commuter benefits • The opportunity to join a dynamic, close-knit team that loves going to work with and for each other every day