Field Sales Service Specialist

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🕒 6 dias atrás

🚗 Michigan, Tennessee – Remoto

🚗 Michigan – Remote 🎸 Tennessee – Remote

⏰ Tempo Integral

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BMG

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏭 Manufatura

☁️ SaaS

Manufacturing • SaaS

A BMG é uma empresa que projeta e constrói equipamentos de termoconformagem, ferramentas, automação e soluções personalizadas e completas para processos de embalagem e processamento em indústrias como alimentos, médica, horticultura, bens de consumo, e-commerce, industrial e transporte. Eles fornecem soluções de conformação, ferramentaria (termoformagem, conformação de papel, form-fill-seal, aquecimento por contato), automação, peças de serviço, soluções digitais e treinamento. A BMG enfatiza a sustentabilidade e integrou marcas (Brown, Lyle, GN, Freeman, NAS) para oferecer sistemas turnkey globais, com expertise em automação de alta velocidade, paletização, empilhamento e embalagem para produtos como copos, tampas, bandejas, bandejas médicas, bandejas para sementes e embalagens de varejo. A empresa destaca décadas de experiência em termoformagem e automação, patentes e instalações globais, e tem como mercados-alvo os setores de alimentos (padarias, embalagens para viagem, alimentos congelados, carnes), médico, horticultura, produtos de consumo e embalagens industriais.

Descrição

• Manage and grow customer accounts across North America, serving as the primary aftermarket commercial and technical point of contact. • Develop and execute territory sales plans to drive aftermarket growth across parts, preventative maintenance (PM) programs, training, rebuilds, and service solutions. • Identify, qualify, and close aftermarket opportunities using a consultative, value-based selling approach focused on customer uptime and lifecycle performance. • Promote and sell BMG aftermarket offerings, including spare and critical parts, PM plans, training programs, process optimization services, and equipment rebuilds or upgrades. • Identify, target and develop new customer accounts within the assigned territory, including prospecting competitor-installed bases, generating qualified leads, and converting opportunities into long-term aftermarket relationships. • Conduct structured on-site equipment and plant audits, including machine walkdowns, condition assessments, and maintenance practice reviews. • Evaluate equipment health, wear patterns, safety risks, operating practices, and lifecycle stage. • Identify root causes of downtime, quality issues, reliability risks, and maintenance gaps. • Document audit findings and present clear, prioritized recommendations aligned with customer operational and business goals. • Perform hands-on service work during customer visits, including inspections, preventative maintenance tasks, troubleshooting, adjustments, and minor repairs, in accordance with BMG safety and quality standards. • Support execution of sold PM plans, rebuilds, training, and service solutions through on-site technical participation when required. • Collaborate with Service, Engineering, and Inside Sales to define technical scope, pricing, timelines, and execution plans. • Support implementation of sold solutions by coordinating internally and maintaining customer alignment throughout execution. • Identify opportunities for long-term service agreements, recurring revenue models, and lifecycle support programs. • Build strong relationships with customer stakeholders, including plant management, maintenance leadership, engineers, and operators. • Develop a deep understanding of customer processes, production demands, and uptime requirements. • Monitor and report competitive activity, customer buying behavior, pricing expectations, and market trends. • Maintain accurate CRM records and timely reporting, including account activity, audit findings, opportunities, pipeline, trip reports, and market intelligence. • Support sales forecasting activities and attend team meetings. • Stay current on thermoforming technology, OEM platforms, and industry best practices, and contribute ideas for continuous improvement and strategic initiatives.

🎯 Requisitos

• Four-year degree and/or minimum five years of relevant experience in aftermarket sales, service, or capital equipment support. • Experience with capital equipment, plastics machinery, thermoforming, tooling, or industrial automation preferred. • Strong mechanical aptitude with the ability to assess mechanical, pneumatic, electrical, and control systems. • Demonstrated experience conducting equipment audits, assessments, or technical evaluations. • Ability to read drawings, schematics, and BOMs and identify wear components and risk areas. • Familiarity with ERP systems (Epicor preferred) and CRM tools. • High proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). • Strong communication and presentation skills, including customer-facing technical reviews. • Willingness to travel frequently (approximately 75%). • A minimum requirement of this position is the ability to work in the United States on a permanent basis. No visa sponsorship/support is available for this position.