Director of Client Strategy and Services

🕒 Junho 2

❄️ Minnesota – Remoto

❄️ Minnesota – Remote

💵 $125.000 - $165.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Bold Orange

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

🤝 B2B

👥 B2C

💰 Private equity em 2018-03

B2B • B2C

A Bold Orange é uma agência de experiência do cliente e estratégia de marca que ajuda organizações B2B e B2C a projetar e entregar experiências de cliente com propósito. Eles oferecem pensamento estratégico, design de UX e experiência do usuário, serviços criativos, conteúdo e insights, além de suporte para eventos e engajamento, auxiliando clientes na aquisição, crescimento e retenção. A Bold Orange destaca o trabalho com marcas de grande porte, publica insights da indústria e enfatiza uma abordagem colaborativa e orientada pela cultura.

Descrição

• Leverage your digital prowess and experience to shape solutions and drive results across channels including email, website, and paid media with a heavy emphasis on the digital strategy aspect of executing in these channels • Lead the development of strategic, data-driven marketing approaches across channels, with a strong emphasis on marketing automation, CRM, and lifecycle strategy • Lead and inspire cross-functional agency teams to deliver strategically sound, insight-driven work for our clients. Set the vision and create the strategy for our work and develop solutions to drive results for our clients • Develop, nurture, and grow strong senior-level client relationships, acting as a trusted advisor on marketing strategy, customer experience, and marketing technology • Partner closely with client teams including marketing, creative, operations, finance, analytics, product, technology, and senior management • Create, lead, and present the development of holistic strategy to clients via engaging storytelling • Develop and clearly articulate well-informed, clear points of view to confidently lead and guide our clients • Author project briefs • Negotiate changes and navigate challenges • Monitor and proactively report out on best practices and overall market trends

🎯 Requisitos

• Bachelor’s degree in business, marketing, communications, public relations, or equivalent work experience • 7+ years of marketing/advertising experience in an agency setting • 9+ years relevant work experience across Digital, 1to1 marketing, creative, social, paid media, MarTech and CRM, with a heavy emphasis and interest in the digital strategy required to execute in these channels • Passion for learning the client’s business, including company business goals and objectives, products, markets, brand positioning, competitive landscape, industry, distribution, etc. • Strong storytelling and PowerPoint presentation skills, with the ability to influence senior stakeholders • Experience advising clients or stakeholders on how to effectively leverage marketing technology to achieve business outcomes • Ability to translate complex technical and data concepts into clear, compelling client-facing narratives and strategic recommendations • Proven ability to develop strategic frameworks and roadmaps for marketing automation and customer engagement programs • Ability to anticipate, plan and prioritize to manage the workload effectively and efficiently. • Strong interpersonal skills with the ability to diplomatically handle a fast-paced work environment • Strong attention to detail • Desire to work in a fast-paced creative environment with a “can-do” attitude that inspires teams and clients • Leadership skills and the desire to mentor • Desire to always be learning and growing • Salesforce Marketing Cloud

🏖️ Benefícios

• Medical, dental, and vision insurance • Virtual mental health support • Health Savings and Flexible Spending Accounts (including dependent care) • Infertility and critical illness benefits • 401(k) with generous 6–10% employer contribution • Paid parental leave • Tuition reimbursement • Free parking and commuter support