Director of Consulting – Implementation

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🕒 Junho 2

🌵 Arizona – Remoto

🌵 Arizona – Remote

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Kryterion, Inc.

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2001

☁️ SaaS

📚 Educação

🤝 B2B

SaaS • Education • B2B

<Kryterion, Inc. > A Kryterion é uma líder global em soluções de teste online, fundada em 2001. A empresa oferece uma plataforma de avaliação SaaS tudo-em-um que apoia o desenvolvimento de testes, gestão, serviços psicométricos, entrega segura em múltiplos modos (incluindo supervisão remota e centros de teste físicos) e suporte a programas de credenciamento para organizações nos setores de saúde, governo, associações profissionais e corporativos. A Kryterion enfatiza segurança, controle, flexibilidade e alta satisfação de candidatos/clientes para programas de certificação e licenciamento.

Descrição

• Lead the strategy, execution, and growth of Kryterion’s implementation and consulting services organization • Drive successful customer onboarding, program launches, and ongoing optimization initiatives for clients • Oversee a team of project managers, implementation specialists, consultants, and training professionals • Partner closely with Sales, Product, Customer Support, and cross-functional teams • Define and execute the Consulting and Implementation vision aligned with company growth goals • Build scalable service offerings (implementation, integration, training, consulting) • Drive utilization, margin, and revenue targets for services • Oversee end-to-end implementation of certification programs • Act as executive sponsor for key projects • Lead, mentor, and scale a team of Implementation Managers, Consultants, Project managers, Trainers • Establish performance metrics, career paths, and training programs • Foster a high-performance, customer-centric culture • Partner with Sales on scoping, SOW development • Collaborate with Product and Sales to influence roadmap based on client needs • Track and report on KPIs: Time-to-launch, Customer satisfaction, Utilization and billable rates, Project margin and revenue • Serve as a subject matter expert in certification and credentialing best practices

🎯 Requisitos

• 5+ years of experience in SaaS Professional Services, Consulting, or Implementation • 2+ years in a leadership role managing delivery teams running complex, multi-phase implementations • Previous resource planning and delivery governance • Risk and issue management expertise • Ability to translate business needs into technical and service solutions • Proven success delivering complex SaaS implementations (enterprise-level clients preferred) • Strong understanding of integrations (APIs, SSO, LMS/CRM ecosystems) • Demonstrated ability to manage P&L, utilization, and services revenue