ServiceNow Technical Architect – CTA

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🔙 Engenheiro Backend

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Bravium Consulting Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2010

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Bravium Consulting Inc. é uma empresa de consultoria especializada em modernizar operações empresariais por meio de automação corporativa, desenvolvimento de aplicativos de baixo código e soluções inteligentes de IA/ML. Conhecida por suas capacidades premiadas de fluxo de trabalho e automação, particularmente na plataforma ServiceNow, a Bravium ajuda clientes dos setores público e privado a simplificar processos, melhorar a produtividade e aprimorar as experiências dos clientes. A empresa combina a expertise de grandes consultorias com a agilidade de uma firma boutique, permitindo que as organizações rompam silos digitais e abracem a transformação digital.

Descrição

• Serve as technical architecture lead and subject matter expert across ServiceNow implementations, enhancements, integrations, and modernization initiatives • Design and customize ServiceNow applications, modules, workflows, and platform solutions • Architect and oversee configuration of UI Policies, Business Rules, Client Scripts, ACLs, system properties, and other platform components • Design and implement APIs, middleware solutions, scripted integrations, and enterprise system integrations • Architect scalable custom applications, workflows, and automation while maximizing appropriate use of out-of-the-box capabilities • Provide technical oversight for Service Catalog, Flow Designer, data loads, email processing, dashboards, reporting, and access governance • Lead architecture, design, code, and solution reviews for performance, scalability, security, compatibility, and maintainability • Establish development standards, architectural principles, governance models, and reusable design patterns • Improve platform performance, simplify solutions, reduce technical debt, and enhance platform functionality • Maintain technical documentation, including solution designs, architecture diagrams, integration specifications, and configuration documentation • Troubleshoot complex platform issues and support ServiceNow cases through resolution • Partner with customers and business stakeholders to translate business needs into technical and functional ServiceNow solutions • Translate requirements into business requirements, user stories, process flows, functional specifications, technical designs, and test scenarios • Evaluate technical requirements and recommend solution approaches • Apply Agile/Scrum and SDLC methodologies across solution design, development, testing, deployment, and enhancement • Develop technical estimates, solution approaches, and work breakdown structures • Lead or support testing and validation • Act as trusted technical advisor to customers, product owners, business analysts, developers, project managers, and stakeholders • Architect and implement ServiceNow SPM solutions across Demand Management, Project Portfolio Management, Portfolio Management, and Application Portfolio Management • Design SPM workflows, reporting, analytics, dashboards, and supporting data structures • Apply CMDB and CSDM principles to SPM solutions and integrations • Architect process alignment and integrations between SPM, ITSM, CSM, and other ServiceNow capabilities • Support end-to-end product and service delivery management • Architect, implement, configure, and enhance ServiceNow HRSD solutions • Provide technical leadership across Employee Center, HR Case Management, HR workflows, integrations, and platform capabilities • Troubleshoot complex HRSD platform, workflow, integration, and configuration issues • Ensure HRSD architecture addresses security, privacy, data access, user experience, scalability, and maintainability • Provide technical leadership and mentoring to ServiceNow delivery team members • Collaborate across teams, customers, and concurrent project workstreams • Lead or participate in customer workshops, architecture discussions, technical presentations, and solution demonstrations • Communicate complex technical concepts and architectural recommendations to technical and non-technical stakeholders • Stay current on ServiceNow releases, platform capabilities, architecture best practices, and emerging technologies

🎯 Requisitos

• Current ServiceNow Certified Technical Architect (CTA) certification required • U.S. Citizenship required • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field • 5+ years of hands-on ServiceNow platform experience in complex enterprise environments • 7+ years of overall application development and SDLC experience, including Agile/Scrum environments • Demonstrated experience architecting and delivering complex, enterprise-scale ServiceNow solutions • Strong hands-on experience with JavaScript, Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer, Service Catalog, APIs, integrations, and platform configuration • Demonstrated experience designing custom ServiceNow applications, integrations, workflows, and automation • Strong experience with ServiceNow SPM, including Demand Management, Project Portfolio Management, Portfolio Management, and Application Portfolio Management • Experience architecting or implementing ServiceNow HRSD, including Employee Center and HR Case Management • Understanding of CMDB and CSDM principles and their relationship to ServiceNow applications and services • Experience integrating ServiceNow with enterprise systems using REST/SOAP APIs, web services, MID Servers, middleware, and scripted integrations • Deep understanding of ServiceNow platform architecture, data models, security, access governance, integrations, and application design • Strong understanding of infrastructure, networking, security, and enterprise architecture principles • Experience creating and maintaining technical architecture and solution documentation • Ability to evaluate technical tradeoffs and communicate recommendations to technical and business stakeholders • Strong customer-facing communication, presentation, analytical, and problem-solving skills • Ability to provide technical leadership across multiple teams and manage concurrent priorities in a consulting environment • Preferred: ServiceNow Certified System Administrator (CSA) • Preferred: ServiceNow Certified Application Developer (CAD) • Preferred: One or more ServiceNow Certified Implementation Specialist (CIS) certifications, particularly in relevant SPM or HRSD products • Preferred: ITIL Foundation certification • Preferred: Experience implementing ServiceNow AI capabilities, including Now Assist, Predictive Intelligence, AI Agents/agentic solutions, and AI- or ML-enabled workflows • Preferred: Experience leading large-scale ServiceNow implementations, transformations, or modernization initiatives • Preferred: Experience supporting complex enterprise or public-sector ServiceNow environments • Preferred: Experience working in a consulting or other customer-facing delivery environment

🏖️ Benefícios

• 15 PTO days • 11 paid holidays • Medical Insurance • Dental Insurance • Vision Insurance • Short Term and Long Term Disability coverage with 100% premium support • 401k Program with Bravium matching 100% of up to 4% of salary • Training Program • Employee Assistance Program • Maternity Leave • Paternity Leave • Annual performance bonuses • Referral bonus • Flexible work arrangements • Access to robust training and professional development program • Employee Assistance Program (EAP) for mental health and wellness support