Implementations Manager

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🕒 Fevereiro 6

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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BrightHire

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

👥 RH Tech

🎯 Recrutamento

💰 $20.500.000 Series B em 2021-10

HR Tech • AI • Recruitment

BrightHire é a primeira plataforma de inteligência em entrevistas, transformando como as empresas de crescimento mais rápido do mundo se expandem, tornando o processo de contratação melhor, mais rápido, mais justo e, acima de tudo, humano.

Descrição

• Guide clients through the onboarding process, integrating BrightHire into their recruitment tech-stack. • Develop and manage comprehensive project plans in collaboration with customers. Coordinate with cross-functional teams to maintain project alignment and mitigate any risks or issues that arise. Facilitate regular meetings during the onboarding period and provide stakeholders with timely project updates. • Configure and tailor BrightHire solutions to align with client needs, collaborating with several internal teams to solve tricky problems. Support pre-sales solution scoping as appropriate. • Serve as the primary point of contact for customer integration projects with both customers and external partners. • Provide technical support to issues related to the Onboarding process. • Partner with customers to drive early adoption of BrightHire. Consult on change management best practices to overcome obstacles. • Conduct client process discovery and enablement sessions, and advise them on the successful use of BrightHire products and develop tailored materials as needed. • Ensure proactive and transparent communication with clients and internal teams about project progress and challenges. • Design and document onboarding procedures for each segment, creating reusable resources, such as videos, decks, guides, and FAQs, for future implementations and ensuring best practices are woven throughout the experience. • Administer our use of tools to support the onboarding process, such as Dock or other automation tools, promoting a standardized approach across segments.

🎯 Requisitos

• 3+ years in project management with a proven track record of customer onboarding delivery for enterprise customers in the HR Technology space. • Expertise with recruiting systems and processes. • Expertise with recruiting system integration processes and troubleshooting. • Expertise in customer onboarding, driving adoption for customer end-users. • Experience troubleshooting integrated systems. • Great systems thinking to consider the ecosystem when facing problems. • Ability to create and maintain detailed project documentation. • Skill in developing and delivering training materials and resources (explainer videos, decks, etc). • Capability to design, implement, and optimize onboarding processes, and create highly scalable versions for low-touch customer segments. • History of successfully coordinating cross-functional teams to implement. • Experience in conducting client training and developing educational materials. • Strong preference for Eastern time zone.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development