Associate Relations Manager

🕒 Setembro 7

🏈 Ohio – Remoto

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💵 $38 - $61 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Bon Secours Mercy Health

Bon Secours Mercy Health

10.000+ funcionários

Fundada em 2018

🏥 Saúde

⚕️ Seguro de Saúde

Healthcare • Healthcare Insurance

Bon Secours Mercy Health é uma organização líder em cuidados de saúde comprometida com a transformação dos serviços e da prestação de cuidados de saúde através da inovação estratégica e do cuidado compassivo. Operando hospitais e locais clínicos nos EUA e na Irlanda, a organização foca em estender o acesso à saúde, melhorar os resultados dos pacientes e aumentar o valor por meio de tecnologias emergentes e parcerias estratégicas. Com um compromisso com o serviço e a gestão responsável, Bon Secours Mercy Health também prioriza a melhoria da qualidade de vida para comunidades carentes enquanto defende a sustentabilidade. As iniciativas da organização incluem inovação digital, crescimento diversificado por meio de investimentos e parcerias, e fornecimento de cuidados de alto valor em suas operações clínicas principais.

Descrição

• Provide advice and consultation supporting Bon Secours Mercy Health’s Toledo market associate relations strategy • Investigate complex and/or high-level-risk associate open-door concerns • Establish investigation plans, gather facts, interview witnesses, review similar cases, and determine appropriate action • Handle complex and emotionally charged issues objectively and without bias • Manage disciplinary action and termination disputes through grievance procedures and Ministry policy administration • Collaborate with stakeholders while maintaining confidentiality of sensitive matters • Recommend policy changes and improvements to unproductive internal processes • Prepare detailed responses and exhibits for the EEOC or state equal employment opportunity commissions • Support labor relations functions, including grievance responses, arbitration, collective bargaining, and labor-management meetings • Advise managers on diagnosing and resolving issues through questioning, risk assessment, HR knowledge, policies, procedures, collective bargaining agreements, and applicable law • Interpret and apply federal and state labor and employment laws and regulations in consultation with Legal • Identify risk and potential company liability and obtain legal counsel when warranted

🎯 Requisitos

• 4-year/Bachelor’s degree in Human Resources or related field • 5–7 years’ experience in Human Resources, including recent employee relations investigations experience • Excellent customer service, communication, interpersonal, listening, oral, and written communication skills • Ability to probe based on responses provided • Ability to build rapport and communicate challenging information effectively • Skilled at interviewing employees, witnesses, and supervisors; preparing detailed documentation; and maintaining files for potential future claims • Strong problem-solving and conflict-resolution skills • Ability to maintain highly confidential information • Regular, dependable attendance and punctuality • Knowledge of federal and state employment law • Preferred: Graduate degree in Human Resources or related field • Preferred: SPHR certification • Preferred: 5+ years’ experience in Employee and Labor Relations, or 3+ years of related Human Resources experience, or proven business management experience

🏖️ Benefícios

• Competitive pay • Incentives • Referral bonuses • 403(b) with employer contributions (when eligible) • Medical, dental, vision, and prescription coverage • HSA/FSA options • Life insurance • Mental health resources and discounts • Paid time off • Parental and FMLA leave • Short- and long-term disability • Backup care for children and elders • Tuition assistance • Professional development and continuing education support

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