Client Executive, VP

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bswift

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

👥 RH Tech

🏢 Corporativo

💰 $51.000.000 Private Equity Round em 2014-04

HR Tech • Enterprise • AI

A bswift é um provedor líder de soluções para administração de benefícios, oferecendo um conjunto abrangente de tecnologia e serviços para ajudar empregadores e seus funcionários a maximizar seus benefícios de saúde e bem-estar. Ao aproveitar a mais recente tecnologia e estratégias de engajamento personalizadas, a bswift melhora os resultados de saúde e a satisfação dos funcionários. A empresa é reconhecida por seu uso inovador de IA para facilitar o registro contínuo de benefícios e melhorar o atendimento ao cliente. Recentemente, a bswift expandiu suas capacidades por meio de aquisições estratégicas, solidificando ainda mais sua posição como um parceiro confiável para empresas que buscam melhorar seus programas de benefícios aos funcionários.

Descrição

• Develop and maintain strong relationships with executive-level client contacts, serving as the primary point of contact for a portfolio of approximately 10–15 bswift clients. • Regularly engage with clients to understand their strategic business objectives, challenges, and evolving employee benefits needs. • Partner with Client Services and other internal departments to proactively address concerns, resolve issues, and ensure consistent client satisfaction and loyalty. • Actively identify opportunities for clients to adopt additional bswift products and services, adding measurable value to their employee benefits programs. • Lead contract renewal efforts for assigned clients, ensuring bswift is well-positioned for successful renewals with a minimum 12–18 month runway. • Monitor and analyze key performance indicators, including client satisfaction, retention, and revenue growth. • Provide expert guidance on benefits program design in coordination with bswift system configuration and implementation teams. • Advise clients on benefits compliance, regulatory considerations, and industry trends. • Leverage benchmarking and analytics, in partnership with internal Data Analytics, to position new products and services and support strategic client decisions. • Offer insights on best practices to help clients remain competitive in their benefits offerings. • Build and participate in regular client and internal executive report-outs, including Stewardship Meetings and Quarterly Business Reviews. • Clearly communicate the value delivered through bswift services using data-driven insights and performance metrics. • Collaborate with Sales to support expansion opportunities and the pursuit of new clients when appropriate. • Serve as a client advocate internally, representing client feedback and priorities across bswift teams. • Lead the resolution of client escalations or conflicts in a diplomatic, professional, and effective manner, leveraging appropriate internal resources.

🎯 Requisitos

• Bachelor’s degree in Business, Human Resources, or a related field, or an equivalent combination of education and experience. • 15+ years of client management experience with a demonstrated record of success. • Proven experience managing executive-level client relationships within the employee benefits domain. • Strong experience driving adoption of new products and services in a growth-oriented environment. • In-depth knowledge of employee benefits programs, regulations, and industry trends. • Exceptional communication, negotiation, and presentation skills, with the ability to engage executive audiences. • Strong strategic thinking and problem-solving capabilities to address complex client needs. • Analytical skills with the ability to interpret data and make data-driven decisions. • Ability to manage multiple client relationships simultaneously while maintaining high service standards. • Proven ability to collaborate effectively with cross-functional teams.

🏖️ Benefícios

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. • Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. • Remote first, Office friendly environment! No time to commute? No problem! • Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. • Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. • Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. • Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.