Director, Account Services

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

🧑‍💼 Executivo de Contas

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bswift

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

💼 Consultoria

🛡️ Seguros

💰 $51.000.000 Private Equity Round em 2014-04

Healthcare • Consulting • Insurance

A bswift é um provedor líder de soluções para administração de benefícios, oferecendo um conjunto abrangente de tecnologia e serviços para ajudar empregadores e seus funcionários a maximizar seus benefícios de saúde e bem-estar. Ao aproveitar a mais recente tecnologia e estratégias de engajamento personalizadas, a bswift melhora os resultados de saúde e a satisfação dos funcionários. A empresa é reconhecida por seu uso inovador de IA para facilitar o registro contínuo de benefícios e melhorar o atendimento ao cliente. Recentemente, a bswift expandiu suas capacidades por meio de aquisições estratégicas, solidificando ainda mais sua posição como um parceiro confiável para empresas que buscam melhorar seus programas de benefícios aos funcionários.

Descrição

• Lead, coach, and develop a team of six account managers through one-on-ones, goal setting, performance reviews, and career planning • Hire, onboard, and train account managers and create ramp plans • Advocate for the account management team by addressing capacity concerns, removing roadblocks, and ensuring access to tools and support • Balance workload and resourcing across the team • Establish expectations, competency standards, and career paths • Build a culture of accountability, collaboration, and continuous improvement • Oversee the health and quality of client relationships across agency accounts • Directly manage a small volume of high-visibility and revenue accounts • Set and enforce client-management practices, including communication cadence, status reporting, escalation paths, and documentation • Support complex, high-visibility, or at-risk accounts through issue resolution and direct client engagement • Partner with Senior Directors of Communication on client strategy and consulting priorities • Identify opportunities to strengthen and expand client relationships • Represent account management in client planning, renewal, and new-business discussions • Own and refine project-management standards, intake processes, and workflows • Ensure projects are scoped, scheduled, resourced, and delivered on time and within budget • Maximize Monday.com and other project-management platforms through adoption, reporting, and automation • Report team capacity, project status, and delivery metrics to leadership • Streamline Creative and Operations handoffs and reduce rework and manual steps • Develop proactive, strategic, and repeatable approaches to client needs • Identify, pilot, and scale AI and emerging tools for project and account management • Build business cases and lead change management for new tools and processes • Champion continuous improvement using team feedback and delivery data • Report to the Vice President, Engagement Solutions • Collaborate with Creative, Operations, Consulting, Client Service, and Implementation teams • Connect account management with the broader bswift organization

🎯 Requisitos

• Ten or more years of experience in project management, account management, or client services • Two to three years directly managing and developing people • Demonstrated success leading teams delivering complex, multi-stakeholder client projects on time and within budget • Deep knowledge of client management best practices • Proven ability to design and implement efficiency- and quality-improving processes and workflows • Hands-on experience with workflow and project management platforms such as Monday.com, including boards, automations, and reporting • Exceptional written and verbal communication skills • Excellent organizational, attention-to-detail, and problem-solving skills • Ability to advocate for a team while maintaining high standards • Strong time management and ability to meet deadlines across multiple accounts and competing priorities • Ability to work in a fast-paced, sometimes high-pressure environment • Proficiency with Microsoft Outlook, Word, PowerPoint, Excel, and Teams • Bachelor’s degree or equivalent practical experience • Preferred: Bachelor’s degree in Marketing, Communications, Advertising, Journalism, English, or Business • Preferred: Experience in employee benefits, HR communication, or employee engagement • Preferred: Prior agency or consulting experience, preferably in a leadership capacity • Preferred: Practical experience applying AI tools to project management, content workflows, or team productivity • Preferred: Experience establishing or maturing an account management or client services function • Preferred: Experience managing print and digital vendor relationships and working in SharePoint • Preferred: Familiarity with benefits administration technology or the broader benefits ecosystem

🏖️ Benefícios

• Comprehensive health, dental, and vision plans • Performance-based incentives for most roles • Remote-first, office-friendly environment • Employer-sponsored retirement savings programs • Professional development, training, and career-growth resources • Supportive culture encouraging collaboration, open communication, and creative problem-solving • Mental health, financial planning, and wellness resources • Flexible and creative work environment • Specific benefit offerings vary by position and may be subject to change