Customer Service Representative, U.S./Mexican

🕒 Outubro 22

🇲🇽 México – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Buckland

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1945

📦 Logística

🚗 Transporte

☁️ SaaS

Logistics • Transport • SaaS

A Buckland é uma corretora de alfândega e empresa de logística norte-americana que fornece serviços de agenciamento de carga internacional, corretagem aduaneira, transporte transfronteiriço, armazenagem e distribuição, conformidade e consultoria comercial, e soluções tecnológicas para o comércio. A empresa enfatiza o atendimento personalizado, o desenvolvimento de software interno para relatórios aduaneiros e comerciais, e a segurança/conformidade (C-TPAT, ISO 27001). A Buckland opera escritórios em todo o Canadá, EUA e México, atendendo indústrias como automotiva, alimentos e bebidas, e manufatura.

Descrição

• Handle documentation preparation, monitoring, and coordination of customs release for commercial goods imported into Mexico and Mexican exports to the rest of the world. • Provide customer service to clients, vendors, and service providers in acquiring proper import/export documentation. • Facilitate setup of Mexican IOR files with Buckland MX broker Portfolio Partnership. • Integrate legal MX files on IOR and update forms in compliance with Mexican regulations. • Coordinate shipments for timely customs clearance across Air, Land, and Ocean modes. • Communicate, delegate, and expedite shipment clearance through multiple ports with Buckland MX vendors according to client priorities and instructions. • Assist with compliance and monitor operations for V1, RT, F4, A3, and other processes. • Prepare customs and internal documents for customs clearance. • Coordinate daily tasks, prioritize activities, and define urgent process reviews for warehouse and office improvement. • Complete mid- to high-volume shipment clearance through Mexican ports of entry/outcome. • Prepare daily and weekly shipment-status reports. • Assess customs operation performance for MX vendors. • Provide information requested for Mexican trade compliance. • Audit BGSS and ensure shipment documents are promptly uploaded to the Buckland Portal. • Handle queries promptly, efficiently, and professionally. • Integrate Summary Shipment for Liquidation Box Reports. • Provide management reports and full billing accountability. • Service clients and report issues to the Team Leader/Manager. • Work in conformance with the Buckland Quality System (BQS). • Perform other assigned duties or projects.

🎯 Requisitos

• +5 Years plus experience with Mexican Import/Exports Operations. • International Business/International commerce/International Logistics Bachelor Degree. • Proven Knowledge on Mexican Legislation in Foreign Trade Business. • Customs Experiences is an asset. • Working knowledge of Microsoft Office, excel skills, Windows, an asset. • Excellent customer service skills and ability to generate and follow up on sales leads. • Ability to identify, develop and implement processes improvement initiatives. • Demonstrated problem solving, organization skills with attention to detail. • Strong attention to detail and ability to handle multiple tasks. • Strong teamplayer with the ability to work independently. • Above average and accurate keyboarding skills. • English Language Skills as native or second language (Toefl550). • Must be flexible for work on weekends and holiday as required. • Some travel may be required to our office locations. • US Visa B1/B2. • Impeccable record. • Position Regulated by Mexico STPS. • Must be legally eligible to work for the Company at all times. • Valid Passport and ability and desire to occasionally travel to USA/Canada. • Desired to be on Cd. Juarez, Chihuahua. • Occasionally carry/lift loads of up to 25 lbs.

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