Implementation Project Manager

🕒 Outubro 6

🏄 California, Colorado, +11 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Nebraska – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $65.000 - $75.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷‍♀️ Gerente de Projetos

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Builder Prime

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

🏗️ Construção

💼 Consultoria

📣 Marketing

Construction • Consulting • Marketing

Builder Prime é uma plataforma de gerenciamento de negócios em formato SaaS criada especificamente para empresas de reformas e contratação. Ela combina CRM, vendas e estimativas, gestão de produção (incluindo cartões de ponto GPS e ordens de serviço), pagamentos e faturamento, relatórios e automação de marketing (incluindo SMS) em uma solução única e integrada, com várias integrações do setor como QuickBooks e CompanyCam. O Builder Prime ajuda os empreiteiros a gerenciar leads através de indicações, otimizar estimativas e produção de trabalhos, aceitar pagamentos e medir KPIs para crescer e expandir seus negócios.

Descrição

• Drive strategic initiatives to streamline implementation processes and reduce time-to-value • Manage implementations with multiple stakeholders and complex technical requirements • Lead kickoff calls to understand customer goals, timeline expectations, and success metrics • Configure the platform with custom templates, workflows, and settings for customer needs • Deliver system training to prepare customers for post-implementation self-sufficiency • Track implementation milestones and manage customer expectations throughout setup • Identify and solve technical challenges during implementation • Coordinate with Account Managers for a smooth post-implementation handoff • Document customer workflows and configurations for future reference and support • Continuously optimize implementation processes to improve efficiency and customer satisfaction • Analyze implementation data to identify bottlenecks and recommend process improvements • Participate in cross-functional projects improving the customer onboarding experience • Collaborate with the Manager of Implementation, Account Managers, Support, and Sales • Serve as the escalation point for challenging technical configurations • Lead implementations and drive strategic improvements to the implementation methodology

🎯 Requisitos

• 3+ years of experience in customer onboarding, implementation, or training roles, preferably in SaaS or construction technology • Ability to translate technical product capabilities into business value for diverse customer workflows • Proven track record of reducing implementation timelines and improving customer satisfaction scores • Experience with implementations involving multiple stakeholders and complex integrations • Strong analytical skills and ability to use data to drive process improvements • Experience conducting engaging virtual training sessions • Strong technical configuration skills and ability to learn and master new software platforms quickly • Excellent project management abilities with a track record of meeting implementation deadlines • Exceptional communication skills and ability to adapt messaging to different learning styles • Knowledge or experience in SaaS and the home improvement industry is nice to have • Strong understanding of business management CRM software and its application in improving business processes is nice to have • Must be authorized to work in the United States without visa sponsorship • Must presently reside in the United States

🏖️ Benefícios

• 95% of medical, dental, and vision premiums for employees; 50% for dependents • 401k with up to 4% company match, immediately vested • 20 PTO days • 48 hours sick time • 9 paid holidays • Paid volunteer day • Annual all-expenses-paid international company retreat • Company-paid $50,000 life insurance, AD&D, and short-term disability • Optional accident, hospital, critical illness, and additional life insurance • $300 annual professional development stipend • Five-year sabbatical: 2 extra weeks PTO and $1,000 travel bonus • 10 weeks paid parental leave for birthing parents • 4 weeks paid parental leave for non-birthing parents • Company-provided laptop and necessary equipment • Remote work arrangement