Associate Account Manager

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Buyers Edge Platform

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

📦 Logística

🏭 Manufatura

🏨 Hospitalidade

💰 $425.000.000 Private Equity Round em 2024-04

Logistics • Manufacturing • Hospitality

A Buyers Edge Platform está na vanguarda da revolução da indústria de serviços alimentícios por meio de tecnologia, poder de compra e parcerias colaborativas. Somos dedicados a capacitar os interessados em todo o ecossistema de serviços alimentícios (operadores, distribuidores, fabricantes) com eficiência e visibilidade sem precedentes. Com um portfólio diversificado de mais de duas dúzias de marcas, nossa missão é clara: reduzir custos, simplificar a cadeia de suprimentos de serviços alimentícios e propulsionar a indústria de manual para automatizada. Hoje, somos um dos maiores players em serviços alimentícios, com mais de 200 mil locais de operadores em toda a América do Norte e mais de 60 bilhões de dólares em volume agregado de gastos. Nosso compromisso com a excelência em serviços alimentícios é comprovado em quatro áreas distintas de valor: Rede de Aquisição Digital, Soluções Frescas, Gestão de Cadeia de Suprimentos e Software. A Buyers Edge Platform não é apenas uma fornecedora – somos um parceiro estratégico na jornada rumo a um futuro mais eficiente, conectado e automatizado para a indústria de serviços alimentícios.

Descrição

• Assist with onboarding new clients by gathering information, populating systems and order guides, and coordinating internal resources • Maintain and update client order guides, product mappings, and SKU data for accurate ordering and billing • Prepare client reports, consolidate data, and summarize insights for reviews and meetings • Monitor accounts for pricing discrepancies, missing invoices, short pays, and mapping errors; resolve or escalate issues • Perform data entry, spreadsheet cleanup, file imports/exports, and basic data normalization • Respond to client inquiries via email, phone, and Teams and coordinate follow-up actions • Use CRM systems such as Salesforce to log activity, track requests, and update account information • Manage claims and exceptions by collecting documentation, entering details, and tracking resolution progress • Participate in cross-functional projects to improve onboarding speed, data quality, and operational efficiency • Identify repetitive tasks for automation or streamlining • Analyze market intelligence, including USDA pricing and weather impacts, for clients and internal teams • Identify upsell and cross-sell opportunities using client purchasing history and market data

🎯 Requisitos

• 1–2 years of experience in customer service, account support, or a similar role • Foodservice, distribution, or produce industry experience is a plus • Proficiency with Google Sheets or Excel, including data entry, filters, and basic formulas • Experience with CRM systems; Salesforce preferred, or willingness to learn • Strong verbal and written communication skills • High attention to detail and strong organizational skills • Ability to work with multiple internal teams and shifting priorities in a fast-paced environment • Customer-first mindset with professional phone and email etiquette • Problem-solving ability, appropriate escalation, and follow-through • Ability to manage tasks independently and seek guidance when needed • Analytical ability to work with data and identify discrepancies • Collaborative interpersonal skills and a positive team-oriented approach • Proactive attitude and willingness to learn and adapt quickly • Sponsorship is not available for this role

🏖️ Benefícios

• Medical, dental, and vision coverages • Flexible spending accounts for health and dependent care • Critical illness coverage • Accident coverage • Voluntary life insurance • Company-paid life insurance • 401(k) plan with company match • Remotely based work arrangement • Anticipated travel 1–2 times per year