Senior Solutions Architect

🕒 Maio 12

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C1

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1993

💰 $1.000.000 Venture Round em 2009-08

C1, o provedor global de soluções tecnológicas que eleva experiências humanas conectadas, está transformando a indústria ao criar experiências conectadas que deixam um impacto duradouro em clientes, nossas equipes e nossas comunidades. Mais de 6.000 clientes utilizam o C1 todos os dias para ajudá-los a construir conexões significativas por meio de experiências inovadoras e seguras. Nosso histórico de sucesso com resultados positivos tangíveis para nossos clientes é um testemunho de nossa capacidade de fornecer a eles o mais alto nível de satisfação do cliente, capacidade de resposta e expertise profunda no domínio. A C1 colabora com quase metade das empresas da Fortune 100, juntamente com outros parceiros chave da indústria global para fornecer soluções com uma abordagem de ciclo de vida total. A C1 possui mais de 5.600 certificações técnicas em milhares de engenheiros na América do Norte e Índia, incluindo três Centros de Sucesso do Cliente.

Descrição

• Serves as the subject matter expert in a key area such as: 5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance) Cisco Genesys Avaya Microsoft • Works with Business and IT Leaders to identify customer needs, issues and interests to formulate a strategy that will achieve business objectives • Provides solution consulting, technical architecture and sales support for account opportunities • Provides live demonstrations for customers and sales teams • Develops and maintains technical competency and related certifications for all core products and solutions areas • Performs Strategic Road-mapping Sessions with customers • Participates in User Groups and Conferences as required • May publish content to the Public sphere as it pertains to area of expertise (Social Media, Linked In, White Papers, etc.) • Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge • Provides timely and accurate deliverables to customers including statements of work and product architectures • Participates in Solution Deliverables at the direction of the Solution Architect These could include: Participating in Discovery and Documentation of Business Requirements specific to area of expertise which may include ROI and TCO models • Assuming responsibility for 3 rd Party Quotes and SOW language for area of expertise • Providing relevant Statement of Work Language to Solution Architect resources and Guidance around content flow • Participating in Solution/Delivery Assurance and Services Handoff Meetings • Ensures productive relationships with manufacturer technical peers • Assumes responsibility of being dedicated to Top Accounts or Top Account Managers as needed

🎯 Requisitos

• 7-10 years in Collaboration and Customer Experience • Broad and general knowledge of Collaboration, Customer Experience and Infrastructure • Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions • Subject matter expertise related to SIP and Cloud based Services and architectures • Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP • Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc. • Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint • Excellent presentation skills • Exceptional customer facing skills • Excellent verbal and written communication skills • Excellent relationship and collaboration skills • Certifications or equivalent experience in area of focus • Ability to work independently with minimal direction resulting in an accurate solution architecture for the client • Able to manage multiple simultaneous work assignments • Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology • Accustomed to working in virtual office environment

🏖️ Benefícios

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution) • Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser) • RX Home Delivery • HSA with Employer Contribution • In-vitro Fertility (treatment coverage) • Dental • Vision (2 plans: 12-month and 24-month frames allowance) • FSA Plans (Healthcare, Dependent Care and Limited Purpose) • Pre-tax Commuter Plans • Employer-paid Life Insurance • Employer-paid Short + Term Disability • Long Term Disability (2 plans: Employer-paid or optional Self-paid) • Paid Parental Leave (4 weeks at 100%) • Employee Assistance Plan • Voluntary Life Insurance for team member, spouse and child • Voluntary Accidental Death for team member and spouse • Legal/ID Theft Plans • TeleHealth • Wellness via Omada Health (healthy living solution) • Travel Assistance • Business Travel Accident Coverage • Medical for foreign travel coverage • Employer-paid Pet Telehealth • Accident Insurance • Critical Illness Insurance • Hospital Indemnity Insurance • Volunteer Time Off • 10 Holidays • Summer Sizzle • On Demand Pay (Daily Pay)