Senior Solution Architect

🕒 Maio 19

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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Salesforce

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1999

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

O Salesforce é uma empresa líder em software baseado em nuvem que fornece uma plataforma abrangente de gerenciamento de relacionamento com o cliente (CRM). A plataforma conecta todos os dados e equipes da empresa em um sistema integrado e orientado por IA para melhorar as vendas, o atendimento ao cliente e os esforços de marketing. O Salesforce oferece soluções escaláveis para empresas de todos os portes, incluindo pequenas e médias empresas, e fornece soluções específicas para setores industriais que modernizam operações, economizam tempo e reduzem custos. O Salesforce também oferece recursos educacionais através do Trailhead e uma ampla seleção de aplicativos no AppExchange para expandir as capacidades de seu CRM.

Descrição

• Serve as a trusted advisor to the client • Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value • Guiding agents to support delivery • Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization • Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution • Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward • Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

🎯 Requisitos

• 10+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies • 3+ years experience in Consumer Goods with practical CG cloud experience and deep understanding of Retail Execution and Trade Promotion Management • Extensive experience with configuration and customization on the Salesforce platform • Ability to drive agentic delivery, with experience in AI toolchains (eg. Claude, Cursor, Elements Cloud, etc.) • Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes • Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs • Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs • Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders • Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies • Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience • Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams • A great listener with the ability to communicate with people in diverse roles • Resourceful and innovative thinker who can work through and solve problems • Travel up to 50%

🏖️ Benefícios

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program