Senior Partner Solutions Architect

🕒 Abril 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $114.200 - $183.400 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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ServiceTitan

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

💼 Consultoria

📦 Logística

📣 Marketing

💰 $200.000.000 Series G em 2021-06

Consulting • Logistics • Marketing

ServiceTitan é uma plataforma de software abrangente projetada para a indústria de serviços, oferecendo soluções para melhorar a produtividade e a rentabilidade das empresas. Apresenta uma variedade de recursos, incluindo despacho, agendamento, marketing, relatórios e ferramentas de experiência do cliente, adaptadas para áreas como encanamento, HVAC, serviços elétricos e mais. A ServiceTitan busca capacitar as empresas ao otimizar operações, melhorar o fluxo de caixa e oferecer experiências superiores aos clientes através de uma plataforma tudo-em-um. O software inclui análises de dados em tempo real, opções de financiamento e capacidades móveis para apoiar as necessidades operacionais dos empreiteiros e aumentar suas fontes de receita. Ao consolidar múltiplas funções de negócios em uma única plataforma, a ServiceTitan visa ajudar os empreiteiros a crescer de forma rentável e eficiente.

Descrição

• Evaluate and respond to inbound interest from suppliers and distributors with the Supplier Channel Manager • Demonstrate ServiceTitan functionality and supply chain integration capabilities • Answer technical questions about ServiceTitan APIs and outline integration pathways • Assess partner technical readiness and recommend integration approaches • Own supply chain partners' technical journey from pre-build through general availability • Support enhancements to existing strategic partner integrations • Provide API credentialing, setup, and troubleshooting support for V2 and V3 APIs • Support production location go-lives and catalog upload configuration • Maintain expertise in ServiceTitan's supply chain APIs and middleware templates • Advise partners on integration architecture, patterns, and workflows • Review solution architectures and integration plans for scalable, secure, maintainable approaches • Troubleshoot API requests using Postman and guide remediation • Work with suppliers, OEMs, distributors, and system integrators • Lead technical certification before marketplace or production publication • Validate integrations against functional, security, performance, and compliance standards • Communicate feedback and track remediation through resolution • Build developer assets including integration guides, Postman collections, middleware templates, and reference architectures • Contribute to automation tooling for pre-GA processes and scalable onboarding • Serve as senior escalation point for Financial Specialists and Integration Specialists • Triage complex partner technical issues and report bugs to Engineering • Conduct API gap analysis and identify missing endpoints or enhancements • Liaise among Product, Engineering, partners, and customer users • Translate feedback into product requirements and roadmap input • Keep stakeholders informed about new features and deliver technical education to partners

🎯 Requisitos

• Deep, hands-on experience with RESTful APIs, including design, testing, debugging, and documentation • Strong knowledge of supply chain concepts, including supplier/OEM/retailer/distributor relationships, catalog management, real-time pricing and availability, and electronic procurement workflows such as API, EDI, and punchout • Familiarity with middleware, webhooks, and event-driven architectures • Proficiency with Postman and similar API development and testing tools • Understanding of OAuth 2.0 authentication • Experience advising external technical teams on integration architecture and API usage • Experience working with enterprise suppliers and smaller system integrators • Ability to work autonomously, manage competing priorities, and make technical decisions with limited oversight • Strong written and verbal communication skills • Collaborative mindset and cross-functional partnership experience • 7+ years in a technical role involving API integrations, solutions engineering, customer support, or technical account management • Domain expertise in supply chain, procurement, or distribution, with direct technical experience working with suppliers, OEMs, retailers, or distributors • Experience supporting external partners through integration builds from design through production • Familiarity with SaaS ecosystems, developer platforms, and partner/marketplace programs • Strong analytical and problem-solving skills with root-cause resolution focus • Ability to manage multiple partner relationships and technical workstreams simultaneously • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience • Experience with operational or field service management platform integrations is a strong plus

🏖️ Benefícios

• Annual bonus • Equity • Comprehensive onboarding program • Leadership training and learning and development opportunities • Flexible time off • Bonusly rewards and peer-nominated awards • Company-paid medical, dental, and vision insurance, including 100% employer-paid options and 90% dependent coverage • FSA and HSA • 401(k) match • Telehealth options, including One Medical memberships • Parental leave and support • Up to $20k in fertility services • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools