Digital Solutions Engineer

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🕒 Abril 17

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Stago

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1945

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A Stago é uma empresa global de diagnóstico especializada na ciência da hemostasia e trombose, fornecendo instrumentos laboratoriais, reagentes, programas de controle de qualidade e serviços relacionados para testes de coagulação clínica. A empresa oferece analisadores e ensaios de hemostasia (incluindo testes de D-dímero), programas de avaliação externa da qualidade (EQA), educação continuada e ferramentas digitais como My Personal Space e My Expert QC para apoiar a gestão da qualidade do laboratório e os serviços de conta do cliente. A Stago atende hospitais, laboratórios clínicos e prestadores de serviços de saúde com suporte técnico, produtos aprovados por reguladores e recursos educacionais.

Descrição

• Craft a seamless and efficient end-to-end installation, configuration, and implementation process for Stago middleware solutions • Validate and troubleshoot ASTM/HL7, message integrity, interface mapping, and data flows • Serve as second-level support to field teams if troubleshooting is required • Collaborate with customer IT teams on network configuration, firewalls, permissions, virtualization, and database connections • Analyze data to identify if field employees are effectively using installation SOP or require repeat visits/second-level support often • Serve as project manager for Coag.One/st|hemE Manager implementations • Author, test, refine, and validate expert rules that support hemostasis workflows • Maintain a rule template library and ensure standardization across teams • Monitor performance of deployed rules and continuously optimize speed, ease of installation, and stability • Create best-practice frameworks for fast, repeatable rule deployment that outperform LIS-native rule engines • Serve as the national Tier-2 escalation point for all middleware/connectivity issues • Lead root cause analysis on digital failures (connectivity, message rejection, rule misfires, server/database issues) • Work with st|hemE support, Hotline, Quality, and Marketing on troubleshooting and support efforts • Track all ongoing troubleshooting, interim workarounds, and permanent fixes in alignment with quality standards • Train and empower frontline teams to handle Tier-1 support effectively, reducing unnecessary escalations • Own the digital/middleware workstream in pre-install planning, go-live, and post-go-live stabilization • Provide project milestones, dependencies, risk mitigation, and readiness assessments • Collaborate seamlessly with Clinical Applications on workflow integration, Service Engineering on instrument–digital interaction, Sales on pre-sale digital demos or evaluations, Product Management & HQ Digital Teams on feature needs, and Training to embed digital in all Stago education • Partner with the SNA CSIRT team on completion of cybersecurity forms, risk assessments, architecture documents, and mitigation plans • Assist customers in understanding digital security controls, deployment requirements, and industry best practices • Participate in cybersecurity investigations impacting digital platforms

🎯 Requisitos

• Bachelor’s degree in Computer Science, Medical Technology, Information Systems, Biomedical Engineering, or related field • 5+ years of experience in clinical diagnostics, middleware support, digital workflow design, technical IVD support, or support of digital products • Strong knowledge of Microsoft Office and a good working knowledge of Windows Server Operating Systems • Intermediate level experience with Database administration skills, Microsoft SQL Server and MySQL DBMS software • Strong understanding of network configuration, connectivity, Windows OS, database structures, virtualization, and HL7/ASTM • Experience supporting digital tools in a clinical laboratory or IVD vendor setting • Valid driver’s license and passport with ability to travel domestically and/or globally • Up to 60% travel, including overnight and occasional international trips (Canada, France)

🏖️ Benefícios

• Reasonable accommodations for applicants with disabilities • COVID-19 vaccination required (unless legally exempt)