VP of Operations

🕒 Novembro 13, 2025

🌐 Estados Unidos, Canadá, +4 outros países – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto 🇦🇷 Argentina – Remoto 🇨🇴 Colômbia – Remoto 🇲🇽 México – Remoto 🇧🇷 Brasil – Remoto

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

👻 Score fantasma 76%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 362 dias.
• 17 vagas abertas para uma equipe de 12 pessoas.
• Sem salário divulgado.

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Cache Ventures

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2012

💼 Consultoria

📣 Marketing

Consulting • Marketing • Venture Capital

A Cache Ventures é uma empresa que constrói, assessora e investe em empreendimentos inovadores. Com uma equipe global e remota, a empresa foca na criação de startups bem-sucedidas, principalmente no setor de SaaS, desenvolvendo produtos que atendem a necessidades não supridas no mercado. Além de construir empresas, a Cache Ventures oferece orientação a empreendedores emergentes, ajudando-os a escalar e alcançar lucratividade. Sua estratégia de investimento envolve adquirir e gerir ativos em diversos setores, em parceria com equipes de gestão para potencializar o valor fundamental. A Cache Ventures promove um ambiente de trabalho aberto e colaborativo e busca profissionais com mentalidade semelhante para impulsionar a inovação e o crescimento.

Descrição

• **What You’ll Own****1. Operational Execution** • - Build and maintain the operating cadence of the entire company • - Run weekly standups, sprint reviews, and cross-functional syncs • - Ensure priorities are executed on time, every time • - Develop dashboards for SLAs, product delivery, and reliability • **2. Support & Customer Operations** • - Maintain best-in-class support SLAs • - Oversee ticket management, escalation paths, QA of responses • - Identify patterns in support and feed them into product/engineering • **3. Engineering & Product Coordination** • - Facilitate sprint planning and execution • - Ensure engineering deadlines are realistic and met • - Unblock bottlenecks across engineering, QA, and product • - Build the communication layer between product, engineering, and support • **4. Compliance & Reliability** • - Manage SOC2 initiatives, audits, and ongoing compliance • - Oversee GDPR processes (DSARs, deletion workflows, DPIAs) • - Tighten privacy ops, logging, and risk mitigation • **5. Cross-Functional Alignment** • - Create company-wide visibility into priorities • - Ensure everyone is working on what matters most • - Build operational clarity, documentation, and SOPs • **6. Team & Vendor Oversight** • - Manage contractors, LATAM talent, and global contributors • - Implement performance standards and accountability systems • - Optimize tooling and operational workflows (Crisp, Basecamp, HubSpot, etc.) • **What You’ll Build in Your First 90 Days** • - A predictable weekly operating rhythm • - A unified KPI dashboard for operations • - A clean support workflow with <24h first-reply time • - A repeatable engineering release cadence • - An org-wide roadmap with true visibility • - A compliance process that doesn’t rely on the founder • - SOPs for the highest-friction areas of the business • You will take ownership of the machine so the CEO can focus on growth, partnerships, brand, and strategy. • **What Success Looks Like in 12 Months** • - 90% of operational fires never reach the CEO • - Release cadence increases 50–100% • - Support meets or exceeds SLAs consistently • - Internal communication becomes predictable and structured • - Churn decreases due to operational improvements • - Compliance becomes a non-issue • - Engineering executes without drama or drift • - Company runs smoother than it ever has

🎯 Requisitos

• **Must-Haves** • - 3–7+ years in SaaS operations (B2B strongly preferred) • - Experience in a $1M–$15M+ ARR environment • - Very strong project management + execution discipline • - Understands engineering cycles, product communication, and support workflows • - Obsessed with systems, clarity, and efficiency • - Excels in fast-paced, minimal-politics, high-ownership environments • **Nice-to-Haves** • - Experience with API-first or infrastructure SaaS • - GDPR/SOC2 familiarity • - Background in support operations • - Experience with global teams (LATAM, EU, Asia) • - Ability to grow into a COO role

🏖️ Benefícios

• **Fully Remote Work**Work from anywhere. We’re a globally distributed team that optimizes for deep work, autonomy, and output — not office hours. • **Competitive Compensation**Strong base salary + performance bonus + meaningful equity. We pay for talent and expect high ownership in return. • **Flexible Time Off**We operate like adults — take time when you need it. No complicated policies, no counting days. • **Family-Friendly Policies**We support parents with: • - Paid parental leave • - Flexible schedules • - Real understanding of life outside work • **Mental Health & Wellness Support**We encourage sustainable work (not burnout) and provide access to wellness stipends or services to keep you performing at your best. • **Annual Home Office & Productivity Budget**Upgrade your setup - monitors, keyboards, software, whatever helps you work better. • **Professional Development**Budget for: • - Courses • - Certifications • - Conferences • - Books • Anything that helps you grow into a future COO-level operator. • **Cutting-Edge Tech Stack**Work with a modern toolset and help shape how our internal systems evolve. • **High-Trust, No-Bureaucracy Culture**No politics. No red tape.**Just smart people working together to build something meaningful.

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