Strategic Accounts Manager

Vaga não está no LinkedIn

🕒 3 dias atrás

⛰️ Colorado, Illinois, +10 estados a mais – Remoto

⛰️ Colorado – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote

💵 $80.000 - $90.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Camp Strategy

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2023

☁️ SaaS

Hospitality • Consulting • SaaS

A Camp Strategy é uma equipe de desenvolvimento profissional e consultoria de alto nível, dedicada a liberar o potencial do setor de hospitalidade ao ar livre. Com quase 80 anos de experiência coletiva no setor, ela oferece aos proprietários de campings planejamento financeiro abrangente, estratégias operacionais e orientação especializada em desenvolvimento. Oferecendo uma solução 'one-stop shop', a Camp Strategy capacita os clientes a atrair, engajar e reter clientes, com foco em projeto criterioso de propriedades e práticas sustentáveis.

Descrição

• Own Net Revenue Retention (NRR) across your strategic book • Proactively identify and close expansion opportunities: Booking Fee adoption, new product upsells, and new property additions within existing groups • Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews tied to each park's specific revenue and operational goals • Build and execute account growth plans for your highest-value relationships • Serve as the primary point of contact for strategic customers — multi-park groups and high-value individual properties • Meet monthly SLA cadence: meaningful conversations and QBRs • Travel monthly to meet key customers in person, building the kind of trust that doesn't happen over Zoom • Develop and maintain strong relationships with multiple stakeholders at each account • Partner with Implementation when strategic accounts bring on new properties, coordinating handoffs and ensuring smooth go-lives • Participate in post-live early success calls to confirm users are set up correctly and adoption is on track • Monitor account health signals in HubSpot: usage trends, SLA adherence, NPS, churn risk indicators • Prepare and present data-driven account performance reports for customers and internal stakeholders • Collaborate with Support, Implementation, and Product to resolve customer issues quickly and advocate for features that matter to your accounts

🎯 Requisitos

• 3+ years in an Account Management, Customer Success, or Account Executive role with clear ownership of revenue outcomes (retention, expansion, or quota) • Demonstrated experience managing a tiered book of business — you've prioritized high-touch vs. lower-touch accounts and can explain how • Track record of driving expansion revenue through upsell, cross-sell, or new product adoption — not just renewing what's already there • Proficiency in HubSpot or a comparable CRM; you use it to manage activity, track health, and pull meaningful reports • Strong QBR and executive communication skills — you've run data-driven business reviews with business owners or senior leaders • Willingness and ability to travel monthly for in-person customer meetings • Self-starter who operates with urgency and builds structure in ambiguous environments.

🏖️ Benefícios

• Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates • 401(k) plan with employer match • Flexible time off - use it as you need it • Employee camping credit to encourage getting outdoors and experiencing our product!