Executive Director – Client Care

🕒 Maio 15

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Candescent

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2024

💼 Consultoria

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

A Candescent é uma plataforma bancária digital de ponta, orientada por inteligência, que ajuda bancos e cooperativas de crédito a modernizar a abertura de contas, o banco digital, as interações em agências e as operações. Ela oferece ferramentas de integração e vendas nativas da nuvem, gestão de fraude e segurança, dados e análises unificadas, marketing/comunicações, gestão de cartões e dinheiro, ferramentas de desenvolvedor e um mercado curado de soluções parceiras para melhorar o engajamento, a conformidade e o bem-estar financeiro de clientes consumidores e empresariais.

Descrição

• Define, lead, and scale a high-performing, global support organization that delivers exceptional customer experiences across our digital banking, account opening, and channel service platforms. • Ensure reliable, responsive, and high-quality support operations while continuously improving customer satisfaction, retention, and operational efficiency. • Mentor managers and senior individual contributors, and establish scalable support models that balance speed, quality, and cost. • Identify inefficiencies, eliminate friction for customers and teams, and introduce modern support practices, tooling, and metrics. • Drive operational transformation to elevate the customer support function into a strategic differentiator for the business.

🎯 Requisitos

• BA/BS degree with 15+ years of experience leading client-facing organizations in technology, SaaS, fintech, or regulated environments. • A minimum of 7+ years of experience leading managers and senior managers within customer support, customer success, or service delivery organizations. • Proven ability to create and sustain world-class customer support experiences at scale. • Experience managing multi-tiered support teams with clearly defined SLAs, KPIs, and escalation paths. • Strong people leadership skills, with a track record of attracting, developing, and retaining high-performing customer support leaders and talent. • Ability to set clear expectations, empower leaders, and create an environment where teams can learn, experiment, and improve safely.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Professional development opportunities