Vice President, Technical Services

🕒 Setembro 17, 2025

🏄 California, North Carolina, +2 estados a mais – Remoto

🏄 California – Remote 🌲 North Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $225.000 - $300.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

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CaptivateIQ

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

💼 Consultoria

🏭 Manufatura

📦 Logística

💰 $100.000.000 Series C em 2022-01

Consulting • Manufacturing • Logistics

A CaptivateIQ é uma solução moderna de comissões de vendas que ajuda as empresas a melhorar significativamente o desempenho de receita. Ao automatizar e simplificar todo o processo de comissões, permite que as equipes de vendas se concentrem em vender em vez de realizar tarefas administrativas. A plataforma oferece ferramentas para visibilidade e análises em tempo real, que motivam os representantes de vendas e oferecem insights aos líderes de vendas. A solução da CaptivateIQ é flexível, transparente e projetada para crescer com empresas em expansão, oferecendo recursos como inteligência impulsionada por IA e tecnologia SmartGrid™. Notavelmente, atende a vários setores, como serviços financeiros, manufatura, mídia e entretenimento, entre outros, proporcionando uma vantagem estratégica na gestão e otimização de iniciativas de gerenciamento de desempenho de vendas.

Descrição

• Develop and champion a bold, “next-level” vision for Technical Services that accelerates CaptivateIQ’s shift toward a fully self-service, product-led customer journey. • Craft and socialize a multi-year roadmap spanning Customer Education, Professional Services, and Technical Support, driving convergence toward digital-first, AI-powered experiences. • Launch self-service experiences: customer portals, in-product guidance, AI-assisted support, and scalable implementation templates. • Overhaul our education program to prioritize embedded, contextual product guidance over static content - replace traditional training models with just-in-time, in-app learning and personalized content delivery. • Expand self-service capabilities to reduce 1:1 support volume - e.g., searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting. • Define the future of Professional Services by moving beyond standard implementation delivery to flexible, templatized, and AI-augmented frameworks. • Continuously uplevel team members to be strategic and consultative customer partners, while automating and productizing lower-level transactional tasks. • Regularly engage with customers, beyond escalation management, to form long-term relationships with key stakeholders, understand their perspectives, and serve as an internal voice of the customer. • Surface recurring product gaps and usage friction through frontline insights and partner with Product & Eng to influence roadmap priorities. • Establish, monitor, and continuously evolve KPIs aligned to digital adoption, reduced ticket volume, faster implementation times, improved NPS, and tangible customer value realization. • Instill a culture of curiosity, ownership, and customer obsession across all Technical Services teams - foster the culture of experimentation and innovation.

🎯 Requisitos

• Prior director, senior director, or VP-level experience in post-sales functions (Professional Services, Customer Education, Technical Support, or analogous technical/strategy roles), Product leadership, or Strategy Roles within high-growth SaaS or product-led organizations. • Demonstrated history of innovation, creative problem-solving, or executing transformational change, not just incremental improvement, within customer-facing teams or digital product functions • Comfort with ambiguity and “blank sheet” problem solving; entrepreneurial drive; strong internal pitch/advocacy skills.

🏖️ Benefícios

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents • Flexible vacation days and quarterly mental health days so you can recharge • Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal) • Annual stipends for professional development and caretaking • (US-ONLY) 401k plan to participate in and save towards the future • Newest Apple products to help you do your best work • Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent