Associate Director, Account Support

🕒 Setembro 25

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $80.000 - $100.000 / ano

⏰ Tempo Integral

🟠 Sênior

🧑‍💼 Executivo de Contas

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CareMetx, LLC

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🏥 Saúde

⚕️ Seguro de Saúde

Consulting • Healthcare • Healthcare Insurance

CareMetx, LLC é uma empresa especializada em transformar o acesso dos pacientes a terapias especiais, reduzindo o tempo para o início do tratamento. Eles oferecem um serviço de Hub digital que aborda barreiras emocionais, financeiras e clínicas para os pacientes, visando melhorar os prazos de tratamento e o uso contínuo das terapias. A CareMetx proporciona suporte de alta qualidade e utiliza tecnologia avançada para oferecer soluções de acesso, acessibilidade e adesão, beneficiando tanto os pacientes quanto os prestadores de serviços de saúde. Eles fazem parceria com marcas farmacêuticas especializadas, prestadores de serviços de saúde e sistemas hospitalares para melhorar os resultados dos pacientes.

Descrição

• Serve as the primary day-to-day contact for mid-size clients in support of the Account Manager • Manage escalations and coordinate with CareMetx teams for resolution • Triage, vet, document, and manage client Change Requests • Manage client expectations and provide timely delivery updates • Develop trusted-advisor relationships with client stakeholders and executive sponsors • Develop and execute client success plans • Oversee assigned programs and ensure products, services, and implementations meet contractual needs and milestones • Prepare client status dashboards covering status, risks, and next actions • Lead internal and external cross-functional client status meetings • Draft and execute Client Authorization Forms for financial approval of changes • Manage annual budget and contract renewals • Support quality audits • Ensure accurate billing setup and follow up on invoice payment • Analyze program reporting and share insights with internal and external client teams • Partner with Program Operations to ensure client needs and contractual obligations are met • Maintain regular and reliable attendance • Manage adherence program operations, service execution, escalations, status tracking, and communication • Monitor program quality and SLA compliance • Maintain and update program reporting • Build training documents and partner with Document Control • Monitor trends that trigger training needs • Build and maintain SOPs, work instructions, call guides, training, and other program documentation • Oversee documentation compliance across teams • Serve as the Program SME internally and externally

🎯 Requisitos

• BS/BA in business, healthcare, computer science or equivalent college degree required • Master’s degree preferred or equivalent work experience • 5–8 years of healthcare enterprise software, technology, or operations experience • 5–8 years’ experience in a Specialty Pharmacy, Pharmaceutical or HUB Services • Highly fluent in agile development process and product lifecycle management • Knowledge and experience in sales of healthcare enterprise software, patient services, brand agency or related areas • Documented track record of managing large, enterprise-wide, complex technology and service programs • Documented record of meeting and exceeding multi-million-dollar execution/success targets • Effective verbal, written, and presentation skills • Account leadership and organization skills • Effective account representation and collaborative teamwork • Strong client management, documentation management, and project management skills • Strong problem-solving and data-analytic skills are a plus • Knowledge of current best practices in strategic corporate and integrated operations • Ability to remain seated in a stationary position for prolonged periods • Good manual dexterity using computers, laptops, mobile devices, and common office equipment • Must be flexible on schedule and hours • Travel required

🏖️ Benefícios

• Equal employment opportunity protections • Reasonable accommodations for individuals with disabilities • Overnight business travel opportunities