Oncology Case Manager

🕒 2 dias atrás

🏄 California – Remoto

🏄 California – Remote

💵 $90.000 - $110.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Caris Life Sciences

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2008

🧬 Biotecnologia

⚕️ Seguro de Saúde

🤖 Inteligência Artificial

Biotechnology • Healthcare Insurance • Artificial Intelligence

Caris Life Sciences é um inovador líder no campo da ciência molecular, focando em fornecer a pacientes com câncer e oncologistas informações moleculares abrangentes para revolucionar o tratamento do câncer. A empresa se especializa em medicina de precisão, utilizando tecnologias avançadas como perfis moleculares e inteligência artificial para compreender o câncer em nível molecular, oferecendo melhores opções de tratamento para os pacientes. Caris Life Sciences integra essas tecnologias com soluções de ensaios clínicos e biofarma para aprimorar a pesquisa e as soluções de tratamento de câncer. Seu compromisso é melhorar o máximo de vidas possível através de uma ciência médica transformadora.

Descrição

• Serve as the primary liaison between Kaiser physicians, pathology staff, and internal Caris teams to ensure timely and accurate communication regarding cases, testing, and account-related inquiries. • Respond promptly to customer requests, inquiries, and concerns while maintaining a high level of customer service and professionalism. • Develop and maintain strong relationships with oncology and pathology stakeholders through regular virtual and in-person interactions to support account growth and testing utilization. • Coordinate and communicate case status updates, including active case tracking, delay notifications, and resolution of outstanding issues. • Review case information, signed-out reports, discrepancy reports, and other clinical documentation to identify and resolve data integrity concerns. • Monitor designated testing and biomarker reports to ensure appropriate case completion and follow-up. • Collaborate with internal teams to escalate, troubleshoot, and resolve customer concerns that impact service delivery or customer satisfaction. • Support physician onboarding activities, including processing new ordering physician requests, coordinating account setup, and facilitating access to Caris platforms and resources. • Maintain accurate physician, pathology, and account contact information across Salesforce, Microsoft Teams, and other company systems. • Request and manage customer portal access and support user account maintenance activities. • Execute onboarding workflows, first-time order processes, and introductory communication programs for new physician users. • Maintain workflow adherence from order receipt through post-report delivery and collaborate with cross-functional teams to support operational excellence. • Assist physicians and account stakeholders with questions related to Caris products, services, reports, and molecular profiling solutions in accordance with company policies and procedures. • Develop and maintain working knowledge of Caris products, technology platforms, reimbursement processes, billing practices, and molecular testing services. • Ensure timely completion of required reports, documentation, expense submissions, and administrative responsibilities. • Support customer meetings, educational programs, conferences, and trade shows as needed. • Maintain assigned company equipment and assets in accordance with company policies. • Meet or exceed established performance goals and account management objectives.

🎯 Requisitos

• Bachelor’s degree required. • Minimum three (3) years of account management, customer-facing, healthcare support, or related experience. • Experience working directly with physicians, clinical staff, pathology teams, or healthcare customers preferred within a healthcare environment. • Demonstrated ability to build and maintain professional relationships with customers and cross-functional stakeholders. • Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities simultaneously. • Proven ability to work independently, exercise sound judgment, and maintain accountability for assigned territory and customer relationships. • Excellent verbal and written communication skills. • Experience reviewing reports, auditing data, and maintaining accurate records. • Ability to handle sensitive and confidential information, including Protected Health Information (PHI), in accordance with applicable regulations and company policies. • Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, PowerPoint, Teams, and general working knowledge of Internet for business use. • Experience using CRM systems such as Salesforce or similar platforms. • Valid driver’s license and reliable transportation.

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off