Oncology Case Manager

🕒 Maio 20

🎸 Tennessee – Remoto

🎸 Tennessee – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Caris Life Sciences

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2008

🧬 Biotecnologia

⚕️ Seguro de Saúde

🤖 Inteligência Artificial

Biotechnology • Healthcare Insurance • Artificial Intelligence

Caris Life Sciences é um inovador líder no campo da ciência molecular, focando em fornecer a pacientes com câncer e oncologistas informações moleculares abrangentes para revolucionar o tratamento do câncer. A empresa se especializa em medicina de precisão, utilizando tecnologias avançadas como perfis moleculares e inteligência artificial para compreender o câncer em nível molecular, oferecendo melhores opções de tratamento para os pacientes. Caris Life Sciences integra essas tecnologias com soluções de ensaios clínicos e biofarma para aprimorar a pesquisa e as soluções de tratamento de câncer. Seu compromisso é melhorar o máximo de vidas possível através de uma ciência médica transformadora.

Descrição

• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. • Execute customer retention strategies to maintain and grow existing accounts. • Build and maintain value-based relationships with current customers, driving increased utilization of products and services. • Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. • Accurately document customer interactions, updates, and value-based activities in the CRM. • Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. • Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. • Maintain assigned company equipment and assets. • Submit required reports and documentation accurately and on time. • Meet or exceed assigned performance goals. • Support meetings, conferences, and trade shows as needed. • Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI. • Maintain a primary focus on case management.

🎯 Requisitos

• Bachelor’s degree required. • Minimum of three years of account management or customer-facing experience. • Strong problem-solving and decision-making skills. • Understanding of clinic-based business practices. • Ability to learn proprietary software. • Excellent written and verbal communication skills. • Strong organizational, interpersonal, and collaboration skills. • Valid driver’s license and reliable transportation. • Successful completion of pre-employment requirements.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development