Developer, CRM II

🕒 Agosto 14

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $85.000 - $115.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🖥 Engenheiro de Software

👻 Score fantasma 0%

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Carrington Holding Company, LLC

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2003

🏠 Imobiliário

💸 Finanças

🤝 B2B

Real Estate • Finance • B2B

A CarringtonCrisp é uma empresa de consultoria que faz parcerias com universidades e escolas de negócios para oferecer insights e soluções imaginativas e orientadas por dados. Eles se concentram em oferecer abordagens únicas para o cenário educacional em constante mudança, utilizando inteligência, insight e criatividade. Conhecida por sua análise objetiva, a CarringtonCrisp ajuda as instituições educacionais a conquistar novas perspectivas e atingir seus objetivos. Seu trabalho é reconhecido por injetar energia e oferecer novos pontos de vista, garantindo que as instituições permaneçam relevantes e eficazes em suas ofertas educacionais.

Descrição

• Serve as a CRM technical contributor and administrator for Carrington’s Zendesk customer support platform, including Support, Guide, Chat/Messaging, Talk, and Explore • Provide Zendesk technical guidance to business partners, end users, and the PMO • Participate in business planning for Zendesk enhancements, integrations, and operational issues • Plan new Zendesk configurations and changes to existing workflows • Assist with system design and business/system impact analysis • Support Zendesk integrations with enterprise applications using APIs and webhooks • Support workflow analysis and process improvement activities • Design, configure, test, and deploy changes to Zendesk fields, forms, triggers, automations, macros, views, and dashboards • Maintain Zendesk configuration in alignment with corporate strategy and business unit needs • Develop custom Zendesk Explore reports and dashboards • Follow SDLC practices, methodologies, and change control policies • Administer Zendesk security roles, groups, and user permissions • Troubleshoot Zendesk issues, replicate problems in test/sandbox environments, and coordinate fixes and upgrades • Develop end-user documentation and workflow guides as needed • Assist with end-user training on Zendesk features and functionality changes • Perform special projects and other assigned duties

🎯 Requisitos

• Bachelor’s degree in Computer Science or equivalent technical work experience • 3–5 years of hands-on experience designing, developing, implementing, and supporting Zendesk or a comparable CRM/customer support platform • 3–5 years’ experience with JavaScript and SQL • 3–5 years’ experience with REST API integrations • Experience supporting a shared Zendesk instance across multiple business lines is a plus • Zendesk administration certification preferred • Demonstrated experience with SDLC concepts, methodologies, and techniques • Working knowledge of Zendesk Support, Guide, and Talk, including SMS/voice channel configuration • Working knowledge of Zendesk Explore for reporting and dashboard development • Working knowledge of Zendesk Apps framework, triggers/automations, and Liquid markup • Familiarity with Zendesk Sunshine and REST API-based integrations • Strong verbal and written communication skills • Analytical, facilitation, and problem-solving skills • High standards of accuracy and precision • Highly organized, creative, driven, and self-motivated • Ability to work effectively with changing priorities in a dynamic environment • Detail-oriented with strong analytical and problem-solving skills • Comfortable interacting with all levels of business clients • Ability to work independently with general supervision

🏖️ Benefícios

• Comprehensive healthcare plans for you and your family • Discretionary 401(k) match of 50% of the first 4% of pay contributed • Fitness, restaurant, retail, and other employee discounts • Customized training programs • Employee referral bonuses • Educational reimbursement • Carrington Charitable Foundation community initiatives