Customer Success Manager

Vaga não está no LinkedIn

🕒 Abril 1

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Cartful Solutions

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🛍️ Comércio Eletrônico

☁️ SaaS

📣 Marketing

💰 $1.300.000 Venture Round em 2021-06

eCommerce • SaaS • Marketing

A Cartful Solutions é uma empresa especializada em aprimorar a experiência do comprador com ferramentas de compras personalizadas e interativas. Eles oferecem quizzes para encontrar produtos e soluções de comércio móvel, como o Cartful Cards, projetadas para aumentar o engajamento e as conversões dos clientes, com foco especial na Geração Z e nos Millennials. Sua plataforma integra-se perfeitamente aos sites de e-commerce existentes, ajudando as marcas a coletar dados

Descrição

• Build relationships with core and secondary stakeholders, exploring additional areas of account growth • Engage in proactive account management to help secure the annual contract renewal • Become a SME (Subject Matter Expert) in Google Data Studio, modifying each client’s performance dashboard to their specific needs • Monitor client data to identify areas for account optimization • Make sure that each client account is always working and making strong product recommendations • Transcribe client requests into clear, descriptive and actionable development tickets • Keep clients updated with progress on all outstanding development tickets & service requests • Request and deliver case studies, client quotes and referrals

🎯 Requisitos

• Bachelor’s degree in business, marketing, ecommerce or related field • 3+ years of professional client management experience in a fast growing startup environment • Proven ability to learn technical concepts quickly and communicate to both technical and non-technical stakeholders • Previous experience in a startup environment • Previous experience working with ecommerce brands • Familiarity with Google Analytics and Google Data Studio • Experience collaborating with developers

🏖️ Benefícios

• Health insurance • Flexible work arrangements