Senior Director, Customer Success – Renewals

🕒 Julho 29

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Catchafire

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

🤝 Sem Fins Lucrativos

☁️ SaaS

🌍 Impacto Social

💰 $3.900.000 Venture Round em 2017-02

Non-profit • SaaS • Social Impact

Catchafire é uma plataforma que faz a ponte entre filantropia e engajamento dos funcionários, permitindo que as organizações criem e monitorem oportunidades de voluntariado enquanto apoiam ONGs. Oferece serviços focados no fortalecimento da capacidade das ONGs, software de engajamento dos funcionários e relatórios de impacto social para aumentar o envolvimento da comunidade e medir o impacto do trabalho voluntário. Com uma ampla gama de recursos, Catchafire visa ajudar as empresas a envolverem seus funcionários em atividades de voluntariado significativas que beneficiam as comunidades e ampliam o alcance das iniciativas das ONGs.

Descrição

• Own the team's renewal ARR targets and NDR goals and be accountable for outcomes, not just activity. • Define, track, and improve goals across the portfolio: NDR, expansion ARR, and renewal rate. • Present compelling renewal performance data, customer insights, and strategic recommendations to the ELT and Board with clarity and confidence. • Establish clear individual quotas for CSMs and run rigorous pipeline reviews, coaching to close gaps and reinforce high-performance behaviors. • Identify at-risk accounts early; lead and support intervention strategies before risk becomes churn. • Identify and activate expansion pathways beyond renewals, including partner referrals, case studies, peer convenings, and thought leadership visibility. • Build a disciplined account planning process that drives long-term strategy for each client relationship, not just quarter-to-quarter renewal management. • Serve as a key strategic partner to the leadership team, contributing to organizational planning, innovation, and partner impact strategy. • Champion the adoption of AI and advanced analytics to gain deeper client insights, predict needs, and personalize interactions at scale. • Represent Catchafire at industry conferences, webinars, and events to strengthen customer relationships, expand our partner network, and help identify opportunities for growth and collaboration.

🎯 Requisitos

• 8 -10+ years of experience managing and leading Customer Success, Account Management, Sales, or other revenue-facing functions. • Experience managing teams with retention, expansion, or variable compensation goals. • Proven quota-carrying experience; you have owned a renewal or expansion ARR number, not just supported one. • Demonstrated track record of owning NRR and driving expansion within complex, multi-stakeholder enterprise accounts. • Strong cross-functional leadership skills with the ability to influence senior stakeholders and drive alignment across teams. • Demonstrated operational strength, including building processes, improving workflows, and driving forecast rigor. • Strong business judgment and comfort making decisions in ambiguous, evolving environments. • Strong analytical instincts; you use data to identify risk, prioritize effort, and communicate customer health clearly to internal stakeholders.

🏖️ Benefícios

• health, dental, and vision coverage • 401k • unlimited PTO • Stock options • professional development stipend