Manager, Engineering, Managed Services – Mainframe

🕒 Setembro 16

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $177.100 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👮‍♀️ Gerente de Engenharia de Software

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CDW

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1984

💼 Consultoria

🏥 Saúde

📚 Educação

💰 Post-IPO Equity em 2015-07

Consulting • Healthcare • Education

A CDW é uma provedora líder de soluções tecnológicas, oferecendo uma gama abrangente de produtos e serviços para atender às necessidades dos setores empresarial, governamental, de saúde e educação. Eles são especializados em fornecer serviços de infraestrutura de TI, serviços gerenciados e soluções de segurança. A CDW faz parcerias com as principais marcas de tecnologia para entregar soluções personalizadas que aumentam a produtividade e o desempenho dos negócios em vários setores. Com um forte foco em transformação digital, segurança e soluções em nuvem, a CDW apoia as empresas na navegação pelas complexidades dos ambientes de TI modernos. Sua expertise abrange vários domínios, incluindo espaços de trabalho digitais, cibersegurança e soluções empresariais, fazendo da CDW um parceiro chave na condução de avanços tecnológicos.

Descrição

• Lead a specific Managed Services Engineering Team to achieve financial, operational, customer satisfaction, and coworker targets • Deliver one or more services and serve as product owner for those services • Align engineering teams with the overall Services strategy • Build and maintain relationships with product development, professional services, sales, customers, and key partners including Cisco, IBM, Microsoft, and VMware • Execute customer service level agreements using operational frameworks and standard operating procedures • Drive continuous service improvement through process and staff management, performance management, and key metrics • Allocate engineering resources to maintain, support, and optimize assigned technology areas • Meet with customers through sales opportunities, quarterly reviews, and support issues • Track, monitor, and report customer satisfaction performance measures and survey results • Manage workload, prioritize and assign resources, and review Service Desk queues and reports • Coordinate strategic and tactical plans for current and future technology development • Perform time reporting and related analysis • Hire staff, build and motivate teams, delegate responsibilities, and manage performance • Provide feedback, assessment, coaching, mentoring, and individual development planning • Maintain the on-call schedule • Collaborate with peers and other groups to manage customer expectations and environments • Oversee problem, change, and work order processes • Deliver and enforce operational frameworks and standard operating procedures through quality assurance • Review processes and organizational structures to identify gaps • Manage operational costs, planning, and budgets

🎯 Requisitos

• Bachelor’s Degree and 5 years of relevant experience OR 9 years of related consulting or IT services delivery experience • Previous consulting leadership experience required • Process management and improvement experience • Experience in ITIL • Experience managing mainframe environments, including IBM CICS, DB2, MQ, IDMS and related tools • Understanding of mainframe capacity planning, performance tuning, and workload automation • Ability to lead teams and gain consensus • Effective oral and written communication skills • Ability to balance multiple priorities and adapt to changing business needs while meeting deadlines • Proven ability to collaborate proactively, build relationships, take initiative, and creatively problem solve • Ability to identify and resolve client, project, and people issues • Proven negotiation skills • Knowledge of IBM, Cisco, Microsoft, HP, or Dell products and services • Experience working with vendors and business partners • Ability to lead and manage to ensure attainment of critical results • Ability to compute, analyze, and interpret complex statistical data for reporting and forecasting • Ability to act as a trusted advisor in a strategic partnership • Ability and willingness to travel up to 25% or as needed to other CDW locations, meetings, or client sites • Ability to multi-task, organize, and prioritize • Experience managing IBM z/OS, z/VM, ISV, and RACF is a plus • Ability to travel as needed

🏖️ Benefícios

• Annual bonus target of 20% subject to terms and conditions of plan • Benefits overview provided at https://cdw.benefit-info.com/ • Remote work arrangement • Opportunity to work in a collaborative environment • Supported professional growth and development • Up to 25% travel as needed to other CDW locations, meetings or client sites

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