Managing Consultant, Managed Services

🕒 Setembro 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $126.000 - $193.200 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💼 Consultor

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CDW

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1984

💼 Consultoria

🏥 Saúde

📚 Educação

💰 Post-IPO Equity em 2015-07

Consulting • Healthcare • Education

A CDW é uma provedora líder de soluções tecnológicas, oferecendo uma gama abrangente de produtos e serviços para atender às necessidades dos setores empresarial, governamental, de saúde e educação. Eles são especializados em fornecer serviços de infraestrutura de TI, serviços gerenciados e soluções de segurança. A CDW faz parcerias com as principais marcas de tecnologia para entregar soluções personalizadas que aumentam a produtividade e o desempenho dos negócios em vários setores. Com um forte foco em transformação digital, segurança e soluções em nuvem, a CDW apoia as empresas na navegação pelas complexidades dos ambientes de TI modernos. Sua expertise abrange vários domínios, incluindo espaços de trabalho digitais, cibersegurança e soluções empresariais, fazendo da CDW um parceiro chave na condução de avanços tecnológicos.

Descrição

• Design and implement innovative Managed Services solutions and products • Provide oversight, project guidance, and lead technical review and modification of Managed Services solutions • Support complex technical services and solutions across enterprise storage, mainframe, midrange, Windows, Unix/Linux, networking, virtualization, and databases • Analyze client requirements, recommend solutions, and support proposals, quotations, and presentations • Provide technical sales support • Advise customers, Managed Services teams, and other organizational teams on technical subjects and architecture • Maintain client relationships as a trusted technical advisor and coordinate communications between CDW and clients • Conduct and lead design workshops for complex designs • Mentor engineers in project design, analysis, and coordination • Research emerging technologies, evaluate alternatives, make recommendations, and present reports to management • Develop and maintain presentations, demonstrations, training documentation, templates, and related collateral • Enhance and follow vendor training and certification requirements; educate fellow engineers • Estimate effort for services engagements and provide technical input for scopes and statements of work • Design and oversee upgrades to advanced client infrastructure solutions • Provide implementation, upgrades, tuning, backups, restores, user management, and technical support • Follow change control, incident response, and testing processes • Deliver Managed Services offerings according to CDW service descriptions and catalog • Communicate technical problems and solutions clearly to clients • Participate in on-call rotation and provide 24x7 support for critical systems, including weekends, holidays, overtime, and other shifts as needed • Escalate and support complex technical issues and business-critical situations • Lead client projects to improve and upgrade technology infrastructures • Create and execute test plans • Design and implement automation and complex solutions to improve efficiency • Conduct throughput analysis, problem solving, root cause analysis, and infrastructure planning • Identify cross-selling opportunities and communicate them to Sales • Assist Professional Services with client architecture assessments and recommendations • Complete projects and scopes of work, including system builds, testing, documentation, and training • Meet production SLAs and maintain service request and incident status records • Collaborate with Customer Success, Project Management, R&D, and Sales • Test, evaluate, and develop new products, offerings, and solutions • Train customers and company employees

🎯 Requisitos

• Bachelor’s degree and 7 years of IT engineering experience, including 5 years of large-scale requisite data center experience, OR 11 total years of IT engineering experience including a minimum of 5 years in a large-scale, multi-tenant data center environment • Enterprise-class planning, design, implementation, and support experience with one or more Managed Services infrastructure solutions • Ability to apply technical knowledge to business direction and customer outcomes • Ability to develop project plans and schedules for complex projects or solution/product development • Customer relationship-building and trust-building skills • Ability to balance multiple priorities, adapt to changing customer needs, and meet deadlines • Strong analytical, problem-solving, and root cause analysis skills • Ability to follow policies and procedures consistently • Strong communication and documentation skills • Exceptional communication and interpersonal skills, including collaboration with C-level executives • Ability to work independently and collaboratively • Ability to provide guidance, mentorship, and peer support • Strong time management skills • Working knowledge of relevant scripting, networking, security, virtualization, wireless, VPN, unified computing, and data center technologies • Ability to travel as needed • Current Cisco CCNP certification required • Cisco CCIE certification is a plus • Industry-recognized technical certifications in related disciplines are a plus • Experience in a large data center environment is a plus • 5 years of Managed Services experience is a plus

🏖️ Benefícios

• Annual bonus target of 10% subject to terms and conditions of plan • Benefits package (see https://cdw.benefit-info.com/) • Opportunity to work remotely • Professional growth and development through training, certifications, and education • AI learning and experimentation opportunities • Equal opportunity employment

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